Norwegian speaking Service Specialist to an international compan
MultiMind Bemanning AB MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos MultiMind Bemanning AB MultiMind Bemanning AB i Stockholm,
Solna,
Sundbyberg,
Danderyd,
Järfälla eller i
hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
MultiMind is now recruiting a customer oriented Service Specialist with a high interest in technology to our client that is a very exciting company that offers an open environment in top surroundings. Together with a team of the most competent and professional colleagues, you will be provided with opportunities for personal development and experience in a dynamic business environment. The company has both a compelling business idea and business plan, and an exciting customer base.
As a Service Specialist you act as the face and voice towards the customers, receiving and managing all forms of customer communication and participating in the monitoring of various systems and processes.
The role is also a connection point for information flows for all stakeholders, both internal and external. It involves having a near to total knowledge of how all systems and applications work and are used, their different set-ups, new implementations and upgrades.
Desired profile:
• You have a high interest in both Customer Services and IT.
Issues can range from very simple to quite complex, and this calls for a dedication for helping the customer and a broad interest in technology.
• A high level of communication skills is required, as you will interact with people from all walks of life and nationalities both internally and externally.
• It is essential that you can take own initiative and be the driving part in issues, follow up on “cold cases†and see issues through to the end.
• You will be a member of a close knit team where all are dependent on the others for knowledge and assistance so you need to be a reliable and responsible team-player, always ready to lend a hand and share your experiences.
• A positive mind-set with a “can-do†attitude, a willingness to always learn more and look for solutions.
The main areas of responsibility are:
Service Request/Issue handling
• Create and manage reported issues, actively taking part in getting the requests completed.
• Manage contacts required to get requests solved, with other departments and our customers.
• Receive and handle incoming emails and telephone calls
Information handling
• Create and maintain manuals for internal use
• Gather and forward information of new releases, solutions or other support related data
• Update and train colleagues and new recruits
• Inform other departments of customer requirements or questions that are not support related
• Gather all information necessary for requests
Your profile will encompass all or the majority of the below points
• Fluency in English both in writing and speech is required.
• Fluency in Norwegian is required. Fluency in German is also a plus.
• Advantage to have 1+ Years of experience with systems and/or applications, on a higher level than basic and/or a university degree or higher technological education but not required
• Experience within a modern Service Desk would be an advantage but not required
If you are interested in being a part of a dynamic team and find this position interesting, please apply as soon as possible.
Publiceringsdatum2014-02-10Arbetstider och omfattningFull time
ErsättningDiscussed
Så ansöker duSista dag att ansöka är 2014-02-28
Klicka på denna länk för att göra din ansökanKontaktMaja Eriksson +46 8 21 67 45
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
Jobbnummer 1775659
Observera att sista ansökningsdag har passerat.