IT Support Specialist to Epidemic Sound
Bravura Sverige AB / Supportteknikerjobb / Stockholm
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hela Sverige About Bravura:
Bravura is a staffing and recruitment company for organizations that want to find Next Gen Professionals. We have lots of job opportunities, especially for you at the beginning of your career with 0-8 years of experience. Through us, you can work as a consultant or be recruited. Find your dream job - we help you succeed!
About the job:
This is a consulting assignment with good opportunities for recruitment. In this role, you will initially be employed by Bravura, and it is stated that Epidemic Sound intends to offer you a job with them in the long run. This gives both you and Epidemic Sound a good opportunity to get to know each other and evaluate how you feel about your collaboration.
About the company:
Epidemic Sound is a fast-growing company on a journey to soundtrack the world by reinventing the music industry. Clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound's music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Apart from the headquarter in Sweden, they are spread across offices in New York City, Los Angeles, Seoul, Hamburg, and Amsterdam.
Tasks and responsibilities:
In the role of IT Support Specialist, you are responsible for manning the service desk and greeting employees in the 'Tech bar'. Along with your team of four, you will offer hands-on support, as well as receiving incoming cases from the organization's employees within 1st and 2nd line support. Through the ticket system, you are responsible for troubleshooting hardware and software issues, whilst providing first class service along the way. Typical cases can be, for example, user support, installation, and configuration of computers in our core tools, such as Google Workspace, Slack, Jira, Confluence and Okta.
You run cases independently from start to finish or escalate the case to the relevant department. You consistently administrate in the case management system as well as update and write support documentation. In addition to this, you work preventively by analyzing why certain problems arise. You are also encouraged to contribute ideas and be creative to develop your team's way of working.
Common duties:
• Responsible for service desk and matters within 1st and 2nd line support
• Troubleshooting and problem solving within Mac environments
• Installation and configuration
Education, Experience and Personal characteristics:
• Minimum one year of experience in similar role within Mac environments
• Excellent knowledge of English, both spoken and written. English is the company language and all support, both written and verbal, takes place in English.
• Relevant education within IT is meritorious
• Experience within Google Workspace is highly advantageous
To thrive in this role, you should have a strong technical set of skills and a can-do mindset. You are driven by delivering the best possible solution and you appreciate seeing the consequences of the work you put in. We'd also like to believe that you are solution- and detail-oriented person motivated by providing your colleagues with first-class service. Therefore, it is important that you enjoy working together with others, and that you look out for the best interests of the group. You are curious and collaborative and share insights that we can learn from in a fast-growing organization.
Other information:
Start: Upon agreement
Plats: Stockholm
Lön: Upon agreement
Questions about Bravura's recruitment process? You can find answers to the most frequently asked questions here:
http://bravura.se/min-profil/fragor-och-svar/If you have specific questions about the service, please email
info@bravura.se and someone on the team will help you. Specify the service.
We recommend that you submit your application immediately as we make a continuous selection. Welcome with your application!
Ersättning Enligt överenskommelse.
Så ansöker du Sista dag att ansöka är 2023-04-14
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Bravura Sverige AB (org.nr 556752-0803)
Arbetsplats Bravura
Kontakt John Virdeborn
john.virdeborn@bravura.se 08-40024050 Jobbnummer 7596754
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