IT Service Catalog Manager
Adecco Sweden AB / Datajobb / Stockholm
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The ITTE Solutions unit is part of Group Business Excellence and Common Functions. The primary goal of our organization is to support One Global Ericsson by creating One Ericsson IT and Test Environment; we achieve this by leveraging the strength of the combined units to build competitive advantage for Ericsson. ITTE Solutions' mission is to enable portable growth, maximizing business value as a fully accountable ICT partner with competitive solutions.
Within the ITTE Solutions Portfolio Office (SPO), we are now looking at expanding a small team with a Service Catalog Director reporting to the Head of Solution Portfolio Office. This position is responsible for ensuring that the IT Service Catalog at Ericsson is developed, implemented & managed in an optimum way from a financial and ICT capability point of view. This includes building the IT Service Catalog for optimum management of the complete IT services that we have in Ericsson. This position will focus on IT Services, TCO, Strategy, long and short term investment needs as well as follow-up on ongoing activities in order to meet our commitments to stakeholders.
Purpose of the role;
A senior leadership position, the Service Catalog Director is responsible for producing and maintaining an integrated and actionable IT Service Catalog. This includes ensuring that all operational services (and those about to be operational) are recorded in the Service Catalog, and that the information in the Service Catalog is accurate with clear definitions. The Service Catalog Director needs to develop a close relationship with the Solution Owners, and also be part of the Service Level Management process, to stay informed about planned changes to the services.
Core Responsibilities
IT Service Catalog Leadership - Service Catalog Development, Delivery, Leadership, People Management, Service Catalog build, Service Catalog Release & Management etc
Role Description
The Service Catalog Director needs to be detail-oriented; be good communicators and team players, because they will need to rely on other roles to provide the information necessary to produce and maintain an accurate Service Catalog.
Service Catalog Director needs to have a customer perspective, needs to think about services the way a customer would require it and secure the content in the Service Catalog that reflects customer perspective. Service Catalog Director needs to coach Service Owners on providing the content for the Service Catalog, to make sure that Service Owners provide the content with the customer in mind.
Main Responsibilities
The main responsibilities and existing challenge of this role is to drive the establishment, implementation and maintenance of a new IT Service Catalog. This includes everything from:
› Build a validates service catalog, define, publish and manage automation for request fulfillment
› Introduce and retire solutions/services as business demands
› Deliver service packaging and pricing, define tooling, new ways of working, governance, data quality, required documentation and implementation
› Drive improvements for better usability of the IT Service Catalog
› Service catalog management. Secure maintenance and support for accuracy and availability of the IT Service Catalog
› Drive enhanced IT Service Catalog structuring for improved service steering
› Drive IT Service Catalog reviews and catalog prioritizations and balancing
› Support in establishment of the IT Service Catalogue for Ericsson
› Be process manager for the Portfolio Management Process
Key Deliverables
› Management of Service Demand
› Development of Life-cycle of Service Catalog
› Leading the development, delivery & implementation of the IT Service Catalog
› Report on Service catalog performance
› Managing the ITTE Service Catalog Team
› Leading the implementation of the IT Service Catalog
› Optimizing ways to manage things in IT Service Catalog
› Maintaining the Service Catalog Delivery Model
› Assisting the LT in the decision making processes
› Managing ways to keep the IT Service Catalog up to date & leading efficiency & accuracy for the same
Qualifications
› At least 10 years of extensive experience in managing/delivering IT Service Catalogs
› Overall experience of 15-20 years
› Experience of driving catalog implementations and service catalog management
› Proven leadership experience
› Strong customer orientation and business understanding
› Excellent relationship building and consulting skills
› Pro-active thinking and result-oriented
› Experience in driving change management
› Knowledge in common portfolio management processes and tools
› Strong knowledge of Ericsson organization and business processes and common functions
› Excellent project management and prioritization skills
› Excellent interpersonal skills and strong communication capabilities.
› Excellent verbal and written English
› Experience in ITIL and six sigma and DMAIC method is preferred
Education
Master degree or equivalent
Publiceringsdatum2014-03-24Så ansöker duAnsöker gör du genom att använda länken nedan.
Klicka på denna länk för att göra din ansökanKontaktSabina Sjögren 08-587 512 77
sabina.sjogren@adecco.seFöretagAdecco Sweden AB
AdressAdecco Sweden AB
Kungsgatan 60
10224 STOCKHOLM
Jobbnummer 1817776
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