Head of Customer Support to fast pased fintech company!
Academic Work Sweden AB / Chefsjobb / Stockholm
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hela Sverige Visa alla jobb hos Academic Work Sweden AB i Stockholm,
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Sundbyberg,
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hela Sverige Our client is a Fintech company smack in the middle of next generation payments and Open Banking. They offer an account to account payment solution to companies that want an easy and quick way to offer incoming and outgoing bank payments for their users. In short: they make it real easy for you to let your users pay and withdraw money while increasing conversion.
OM TJÄNSTEN
In the position as Head of Customer Support you will lead and have the overall responsibility for our client's Customer Support Team. The support team's work largely consists of handling tickets from their merchant (i.e. our customers) as well as end users with different questions they have, for example regarding a specific transaction or their account.
As Head of Customer Support you will lead the direction to the entire Customer Support function on a global level and set clear directions and goals. This entails a responsibility of building the team on a global level as well as the challenges of having customers in different time zones and languages. Furthermore, you will provide clear priorities and ensure the team is adequately manned and that the support functions activities deliver measurable and significant value to the business and meet customer targets and expectations.
You will handle and be responsible for the day to day processes of the team and for what tasks need to be prioritized and performed during the day, as well as assisting in more difficult support matters.
ARBETSUPPGIFTER
• Leading the support team and developing the vision, goals, objectives and priorities for the department
• Supporting and ensuring the skill set is available to deliver upon the set strategy
• Using data to continuously improve decision making and customers' self-serve journeys, optimizing for an effortless and personalized experience
• Optimizing the support experience with direct communication and discussion with internal stakeholders
• Working cross-functionally with Product, engineering and sales teams to help improve the self-service experience
• Using data to help communicate the value of different strategiesWhat tasks that needs to be prioritized and performed during the day, assist in more difficult support matters
VI SÖKER DIG SOM
• Several years of working experience in a similar position, preferably working as a Customer Support Manager for a business within a fast-paced, competitive & global environment
• Experienced within payments and banking/fintech area
• Excellent Excel skills & technological acumen
• You are fluent in English
You are able to sometimes work outside office hours.
We are looking for a curious and service minded colleague with several years experience within a similar position. You are also an easy learner and welcome changes which is important since we always strive to be better and come up with new and better ways to solve problems.
Other information
• Start: ASAP
• Omfattning: Full time
• Placering: Stockholm
Rekryteringsprocessen hanteras av Academic Work och kundens önskemål är att alla frågor rörande tjänsten hanteras av Academic Work.
Vi går igenom urvalet löpande och annonsen kan stängas ner innan tjänsten är tillsatt om vi gått över till urvals- och intervjufasen.
Varaktighet, arbetstid
Full time 08:00-17:00
Publiceringsdatum2022-11-02ErsättningEnligt avtal
Så ansöker duSista dag att ansöka är 2022-12-02
Klicka på denna länk för att göra din ansökanFöretagAcademic Work Sweden AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "15084230".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Academic Work Sweden AB (org.nr 556559-5450),
http://www.academicwork.se Arbetsplats Academic Work
Jobbnummer 7132304
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