H&M is looking for Service Delivery Manager
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos H&m It-Avdelning i Stockholm,
Borås eller i
hela Sverige Are you ready for an exciting challenge delivering a global communication service?
We are looking for a Service Delivery Manager within the Store Communication Area, which is growing and changing rapidly. As a Service Delivery Manager you are responsible to ensure quality in the deliverance at all times.
Find your place in a fast moving environment where you as a Service Delivery Manager have a key role in managing expectations, requirements and requests. We are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.
The Store Communication Area is part of Infrastructure & Operation and has responsibility for the communication equipment in the stores, delivered by our global external suppliers. As SDM you will be in the center of the delivery, oversee the delivery on a daily basis, report status, deviations and possibilities for improvement.
In order to be successful as Service Delivery Manager we require that you have the ability to see the bigger picture as well as looking in to details. You are prestigeless, with high ability to cooperate, and a natural leader. You should also be skilled in identifying and focusing on the most important areas and tasks as well as having the ability to work at today's, as well as future, problems and opportunities.
The position is located in Marievik in Stockholm, Sweden.
Your responsibilities
The job of an H&M Service Delivery Manager comes with lots of responsibility and lots of fun. Your to do-list includes:
• Follow up daily delivery and continuously report to Management and customers
• Participate in development and improvement of services
• Cooperation with other functions within the I & O and the rest of the IT department
• Establish, apply, integrate and improve processes needed for service delivery
• Secure that new or changed services can be put into production
• Communicate with stakeholders and customers regarding current status and future status for given services
• Suggest improvements of services together with 3rd part supplier
• Participate in and drive service procurements
Your skills
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism. And your skills include:
• Experience of managing external delivery
• High ability to communicate and prioritize
• Competence to understand new requirements and their impact on the existing communication service; LAN/WAN, IP Telephony
• Experience of follow-up and negotiation with external suppliers
• Experience of budget work and budget responsibility
• Experience and knowledge of ITIL and ITSM
• Experience of relevant infrastructure services (LAN/WAN, IP Telephony)
• Experience of leading and coaching other people
We also see that you are customer oriented, focused, entrepreneurial and want to build new things. You are confident in your position and in your competence.
Sounds interesting? Here's your chance for a career out of the ordinary!
For questions please contact Linda Fahlander at 08-796 55 00.
Please apply with CV and personal letter no later than 2016-01-10. We accept applications in both Swedish and English. Due to Christmas vacation it might be difficult to get in touch with the recruitment team and the recruitment process may take longer.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-12-09ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanFöretagH&M IT-AVDELNING
AdressH&M IT-AVDELNING
10638 STOCKHOLM
KontorsadressÅRSTAÄNGSVÄGEN 13
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-7965500
Jobbnummer 2568933
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