Global Process Owner- Warranty

AB Sandvik Mining and Construction / Organisationsutvecklarjobb / Sandviken
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The scope of this new position is to implement and further develop SMC?s global process for warranty management. The main focus is to ensure that SMC services customers in the best possible way, but also to make the process valuable for the SMC organization. The warranty management organization consists primarily of warranty handlers within both the product line- and the regional sales organizations but will be coordinated by this function. The position is a part of SMC?s corporate Quality department and reports to the Quality Director
Key performance areas
In this position you will be responsible for:
• Implementing and further developing SMC's global process for warranty management
• Securing a feedback chain from customer to the source of the fault and back to the customer
• Securing feedback to product management and information to new product development and continual product improvements
• Implementing and initiating further development of IT-tools to support warranty management
• Ensuring that a reporting system is established to monitor all warranty cases and that corrective actions are initiated and finalized
• Leading and coordinating the SMC network for warranty handlers
Your profile
The ideal candidate has an engineering degree. Fluency in English, both written and verbal, is important, as English is the corporate language of the Sandvik Group.
You have excellent skills in communication and process developing and you have the capacity to run and lead a change process. You are organized, flexible and enjoy achieving your goals through networking. You have a strong instinct for cultural differences, in other words, a talent for diplomacy. Experience of work in a global environment is highly valued.
Some business travel will be necessary in the role of Global Process Owner.
Contact information
For further information about this position, please contact:
Håkan Sundström, SMC Quality Director, +46 (0)26 263 229
Union Contacts
Stefan Wiborgh, Unionen, + 46 (0)26 2661 5 61
Mats öhrn, Sveriges Ingenjörer, + 46 (0)26 262 137
Send your application not later than May 19, 2010.
Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 300625.
For more information about the recruitment process, please contact HRdirect, +46 (0)26 261 444.
Recruiter
Monika Nyman Wik
Sandvik Mining and Construction is a business area within the Sandvik Group and a leading global supplier of equipment, cemented-carbide tools, service and technical solutions for the excavation and sizing of rock and minerals in the mining and construction industries. Annual sales 2009 amounted to about SEK 32,600 M, with approximately 14,400 employees.

Publiceringsdatum
2010-05-05

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2010-05-19
Ange följande referens när du ansöker: 300625

Företag
AB Sandvik Mining and Construction

Adress
AB Sandvik Mining and Construction
xxxxx SANDVIKEN

Kontorsadress
SANDVIK INDUSTRIOMRÅDE
SANDVIKEN

Jobbnummer
643810

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