German speaking Customer Support Agent
MyNewsdesk / Butikssäljarjobb / Stockholm
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hela Sverige This position is based at Mynewsdesk Headquarters in Stockholm, Sweden, reporting to the Manager for Central support.
We are expanding our customer base and need to work smart to keep our high quality and personalized support and service that we today supply our customers with. This role plays a vital role in how our customers perceive us as a company and their experience with the product. Our aim is to create an environment in which you can grow, develop and – most importantly - succeed!
As Support Agent, you will handle incoming support via phone, email and chat from customers globally from all our local markets. You will manage the customers, their requests, ideas and issues in a professional and timely manner.
The work will also include answering feature requests and ideas as well as acting as a 2:nd line to our Customer Success Managers and Account Managers in all our markets.
What are we looking for?
We are looking for a curious, service minded person who will work in an international team that will be the central function for support globally. The team will be a key function to manage all reactive support, feature requests and issue management. The team will work closely with both Customer Success/Account Management and Product Development.
Desired Skills and Experience
1-2 years experience or other service related work
Working knowledge of different browsers and operating systems
Previous experience of working with cloud based services (SaaS)
Trouble shooting technical issues
Language skills; German, Swedish and English
Experience within PR and Communication is an advantage
Ability to work and thrive in a fast-paced, results orientated environment
Be an honest, transparent and trustworthy team player
Good at paying attention to details
And yeah, in return we will give you some good stuff as well….
One great thing about Mynewsdesk is that we recognise our staff as our greatest asset.
We realise that it's our people who have built this outstanding company and that we will only maintain our position by attracting and retaining talented and motivated people.
If you choose to come and work with us, you will find that we offer:
A welcoming and inclusive environment
extensive development opportunities.
Six weeks paid vacation
Great healthcare benefits
Occupational pension
A fun and inspiring work environment
Awesome colleagues
Do you think this sounds interesting?
Do not hesitate to submit an application today. We would like to have your application as soon as possible. You apply by clicking the link below. You fill out the form and attach a cover letter and resume.
If you want more information on what it is like to work here at Mynewdesk, go to our career site!
/Mynewsdesk
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2016-10-04ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-03-23
Klicka på denna länk för att göra din ansökanKontaktMia Nordborg
mia.nordborg@mynewsdesk.comFöretagMynewsdesk
AdressMynewsdesk
Rosenlundsgatan 40
11853 Stockholm
KontorsadressRosenlundsgatan 40, Stockholm
Övriga kontaktuppgifter Jobbnummer 3085036
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