FirstDoc Expert
Dfind IT / Datajobb / Göteborg
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Our client is a large organization with a good reputation within the Medtech area. As a consultant at Dfind IT you will work as a FirstDoc expert at our client.
Tasks and responsibilities:
Reporting to the Director/ Group Manager, the RDSM acts as a FirstDoc Subject Matter Expert (SME) and is responsible for facilitating effective and compliant use of ANGEL/FirstDoc in the following areas:
FirstDoc Administration Activities
• Maintaining ANGEL/First Doc access and security across GRAPSQA and Clinical owned documentation
• Apply appropriate permissions sets to folders and documents to limit access to the necessary level
• Submit requests to create new permission sets in ANGEL/FirstDoc
• Maintain membership of groups included within permission sets in line with business need.
• Perform basic trouble-shooting of technical issues related to FirstDoc as reported by the customer base
User Support
• Provide support for users of ANGEL/First Doc, and determine if issues or questions reported by the users relate to FirstDoc functionality, business processes or technical errors - if the latter, then raising an incident with IS Support on the user's behalf, or advising the user on how to raise the incident with IS Support.
• Practively respond to users requests
• Provide desk-side support
• Assign relevant ANGEL/First Doc training within the formal Learning Management System
• Managing user access to ANGEL/First Doc, including authorising new user requests
• Support changes to access levels in ANGEL/FirstDoc
• Establish when it is critical for ANGEL/First Doc to be available for users based on business need, and submitting these dates to ANGEL Governance.
Business Process Knowledge
• Translating clinical and/or regulatory knowledge into business processes as it pertains to FirstDoc
• Notifying the Lead ABS of any requirement to change or add metadata and/or additions/modifications/deletions to dictionaries within FirstDoc.
• Raising ANGEL/First Doc change requests on behalf of the users, ensuring that: all such requests represent a valid, global requirement; all necessary information is captured to allow the request to be processed through the ANGEL/First Doc change management process; and progress in respect of the change is monitored and fed back to the business.
Training
• Providing face-to-face and web-ex training to ANGEL/FirstDoc users.
Employer: Dfind IT
Location: Mölndal
Start: 2016-03-04
Duration: Fulltime
Last day to apply: 2016-03-04 Selection and interviews will take place continuously. The position could be filled before the last day to apply.
For information:
carolina.klockaregullesjo@dfind.seCandidate Knowledge, Skills & Experience:
A suitable background for this position is an IT background, specifically experiences with FirsDoc and experiences from IT support. The FirstDoc experiences or an IT support background is the most essential ones. Other electronic documents management systems besides FirstDoc are also acceptable.
Regulatory knowledge is also very good to have.
Essential
• Knowledge of First Doc functionality, policies, procedures and processes.
• Expertise in customer service and user support for software systems
• Comfort and experience giving training on software systems, both in person and via web-ex (or other such applications)
• Knowledge of patient safety, clinical, regulatory processes and documentation
• Experience of working in geographically diverse global teams, and dealing with cultural differences
• Fluent in Swedish as well as English, orally and written.
Desirable
• Experience of system administration for a validated application within a regulated environment.
• Knowledge of the drug development process, in particular, regulatory documentation, submission, publishing and approval processes.
• Building relationships across, cultures, functions and disciplines to deliver a quality service
• Excellent interpersonal skills
• Delivery and customer focused
• Good organisational skills
Soft skills and key factors
• Customer service/support
• Flexibility and adaptability
• Ability to deal with ambiguity and change
We put a lot of value in to personality in our search for the right candidate. To us it is important to ensure that all competence available in the labor market is used to its full potential. We welcome all applicants and strive for diversity.
About Dfind IT:
Dfind IT is a recruitment and consultancy company specializing in IT. We work so that others can succeed. Our objective is for our candidates to find the perfect assignment, and for our customers to find precisely the skills they need. Everyone who works with us is a specialist in IT skills. We only employ dedicated people with the right attitude who support our values: Passion & Simplicity. We believe that passion and simplicity are the route to a great future for our candidates and our customers - a future in which we can help more people to succeed.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2016-02-26ErsättningFast lön
Så ansöker duSista dag att ansöka är 2016-03-04
Ange följande referens när du ansöker: 200885409
Klicka på denna länk för att göra din ansökanKontaktCarolina Klockare Gullesjö
carolina.klockaregullesjo@dfind.seFöretagDfind IT
AdressDfind IT
Östra Hamngatan 23
41110 GÖTEBORG
KontorsadressÖstra Hamngatan 23, 41110 GÖTEBORG
Jobbnummer 2694492
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