First Line Service Desk Agent

Synsam Drifts AB / Datajobb / Stockholm
2017-06-28
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Synsam är idag Nordens ledande optikkedja med drygt 500 butiker i Sverige, Norge, Finland och Danmark. I Sverige är Synsam en expanderande detaljhandelskedja med idag drygt 180 butiker - från Boden i norr till Ystad i söder. Med hög kompetens, teknologi som ligger i framkant och stort engagemang erbjuder vi våra kunder personliga och prisvärda optiska kvalitetslösningar. Synsams styrka återfinns i våra medarbetare vilket blir avgörande i mötet med kunden. Den dag vi slutar bli bättre slutar vi vara bra. Vi är ärliga mot varandra och håller vad vi lovar, på Synsam har vi samsyn.

Synsam Group IT is now hiring a First Line Service Desk Agent to its Service Desk team.

With reference to, Group IT Service Manager and Team Lead you'll do have the following responsibilities mentioned below;

• Support and network maintenance for Synsam Group Stores and HQ,
• Represent Service Desk and Synsam Group IT in a professional manner, with appropriate IT competence,
• Proactively and in a service-minded way to all its users and your colleagues.
• Register all incoming incidents and service requests in Synsam Group IT's Incident Management System.
• Follow up on incoming incidents and make sure Service Desk SLAs are met accordingly
• Proactively solve issues and notify Problem management of re-occurring incidents

We are looking for a team member with the following skills, qualifications and experiences

• Excellent listening skills with the ability to empathize and focus on client service required.
• Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
• Excellent decision making and problem solving skills required.
• Effective time management skills required.
• Broad understanding of hardware and software installation and troubleshooting in a desktop computing environment required.

• Understanding of PC/Mac software, operating systems and applications, networks, and hardware required

We offer you;

• Full time employment in a growing and developing company
• Modern and convenient office located in Stockholm city center
• Competitive salary and benefits
• Beneficial staff discount
• Part of incentive programme

As a person you are an open-minded and structured team-player, have excellent critical thinking and problem solving skills and also have the ability to communicate problems and propose solutions effectively.

Are you the right person?

Don't hesitate to contact us or apply for the position.

Varaktighet, arbetstid
Heltid Tillsvidare

Publiceringsdatum
2017-06-28

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Sista dag att ansöka är 2017-07-28
Klicka på denna länk för att göra din ansökan

Kontakt
Robin Iwarzon 0766 41 99 72

Företag
Synsam Drifts AB

Adress
Synsam Drifts AB
Box 30153
10425 Stockholm

Kontorsadress
Box 30153 10425 Stockholm

Jobbnummer
3579094

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First Line Service Desk Agent

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