Easy Buying Manager, Ikea Älmhult
Ikea Svenska Försäljnings AB / Butikssäljarjobb / Älmhult
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hela Sverige Who you are
We are looking for you who want to lead and work in a fast developing and operational environment, who love the customer and co-worker meetings, and has a strong desire to drive the development of the customer experience at IKEA Älmhult together with your team.
Leading people and business in the unknown and in a changing everyday life should be something you do with great passion. Despite changing circumstances, you have a commitment to the customer and inspire other with your customer focused approach. You can take quick decisions and enjoy acting fast, as well as an ability to see how these actions and decisions contribute to entire IKEA.
The role requires that you learn and adapt fast, have ability and a will to delegate and following up processes and have a clear, simple and humble way of communicating. To succeed, it is necessary that you are a team player who performs in a group and motivate your colleagues and co-workers to work together to achieve our goals and deliver a world class customer experience. You also have ability to challenge your colleagues and dare to try new things!
For this role it's important that you have 2-3 years leadership experience with a good track record and great experience of working with KPI: s. It is an advantage if you have experience of working in retail or similar customer meetings. To be relevant in this role, you need to be able to speak and write in both English and Swedish. The most important thing, however, is that you have a passion for people, share IKEA's values and lead through them in everyday life.
Your responsibilities
We see that the customer's expectations and behavior change at a rapid pace, and we are on a journey of change where you will be a driving force in meeting the customer's new expectations.
As an Easy Buying Manager, you will be responsible for improving the customers buying process within a multichannel environment, before, during and after their store visit. In close co-operation with other functions in the store you and your team develop the buying process with the strive to get it "first time right". You will also have a close co-operation with the other stores, Service Office and Customer Support Center.
Some of your main tasks will be:
• You will be department head of Customer Service and lead 10-15 co-workers.
• You will have clear goals and you are responsible for following up the results for your department and ensuring that you together reach the set goals.
• You will develop, improve and revise routines and working methods, you will follow up and develop your employees.
• You will work cross functional and together with other functions improve the customer experience, the buying process, waiting times and secure "first time right".
• You will be a part of the operation in which you interact with customers and help them in the return process, manage returns and complaints, book home delivery and hand out goods.
Our team within Ikea
The function consists of one functional manager with two department heads and about thirty co-workes that works together to ensure a positive and joyful experience for all IKEA visitors and customers.
Together we constantly strive for improvements in the customer experience. We are passionate about people and always want to learn more about the visitors' expectations, needs, dreams and what we can do to meet and exceed this. Do you want to be part of our team?
You will work as one of two department heads in the Customer Experience function. You will be the department head at Customer Service and have personnel responsibility for about 10-15 co-workers.
This is a temporary employment during at least one year. The job includes 38.25 hours/week. You will work daytime, evenings and weekends. Start date as agreed.
Questions and support? Let's connect!
We are eager to get to know you, so please send us your motivation letter together with your CV. If your application goes ahead, you will have to complete a video presentation. The next step after that will be a personal interview.
Last day to apply is august 21st but we review the applications on an ongoing basis. We will get back to you via email as soon as we can, but with reference to holiday times, it may take longer than usual.
If you have questions about the recruitment process, you are welcome to contact Susanna Kanold,
susanna.kanold@ingka.ikea.comPubliceringsdatum2022-08-08Så ansöker duSista dag att ansöka är 2022-08-19
Klicka på denna länk för att göra din ansökanAdressIKEA Svenska Försäljnings AB
Handelsvägen 4
34333 ÄLMHULT
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikea Svenska Försäljnings AB (org.nr 556074-7569)
Handelsvägen 4 (
visa karta)
343 33 ÄLMHULT
Arbetsplats Ikea Älmhult
Jobbnummer 6864154
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