Director of Customer Success, NA
Mavenoid AB / Säljarjobb / Stockholm
2026-01-12
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We're looking for a Director of Customer Success to lead and scale our enterprise customer relationships. In this role, you'll manage a small, high-impact team while personally overseeing a large book of business made up of enterprise customers. You'll play a critical role in driving customer value, retention, and expansion for AI-powered solutions.
This is a hands-on leadership role for someone who thrives at the intersection of strategy, execution, and customer engagement.
What you'll do
Lead, coach, and develop a small team of Customer Success Managers, including onboarding and training, ongoing support, and performance management
Own and manage a large portfolio of enterprise customers across the Americans, serving as a senior strategic partner, being responsible for full lifecycle of the relationship from initial onboarding to renewal and upsell
Drive customer outcomes across onboarding, adoption, renewals, and expansion
Project manage customer implementations, coordinating across to teams to scope and deploy AI solutions for customer support, including integrations with external systems (e.g. CRMs, ERPs, CCaaS systems, eCommerce platforms)
Partner closely with Sales, Product, and Engineering to deliver value and influence roadmap priorities
Maintain executive-level relationships with all key customers in the Americas, traveling for onsite business reviews and workshops in United States and Canada
Key focus on selling and implementing AI Voice Assist solutions for customer support call centre teams
Identify and mitigate risk across entire team's portfolio, optimizing NRR growth and forecasting any potential revenue churn
Support marketing and sales by speaking at events and hosting client webinars to highlight success stories and platform capabilities
Act as an executive sponsor for key accounts, engaging with senior stakeholders
Establish best practices for enterprise CS motions, especially in AI-driven CX solutions
Identify risks and opportunities across the customer base and take proactive action
What we're looking for
9-10 years of experience in customer-facing roles within SaaS, ideally AI-based SaaS
At least 4 years of experience working with AI solutions in customer experience (CX)
Proven experience selling and implementing AI voice solutions for enterprise customers
Strong background managing a large enterprise book of business
Prior experience leading and mentoring a small team
Comfort working with complex, technical products and senior enterprise stakeholders
Excellent communication, executive presence, and problem-solving skills
Experience working with contact centers or customer experience platforms
Experience with value-based success frameworks and enterprise renewals
Background in fast-growing or scaling SaaS environments
Så ansöker du Sista dag att ansöka är 2026-01-28
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Mavenoid AB (org.nr 559057-5170)
Klarabergsviadukten 64 (
visa karta)
111 64 STOCKHOLM
Arbetsplats Mavenoid
Jobbnummer 9679021