Desktop Support Technician
Teleopti AB / Supportteknikerjobb / Stockholm
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The primary responsibility of the Desktop Support Technician is to provide technical support for all global Calabrio employees including, troubleshooting of Macs, PCs, printers, and software applications. This position will also be responsible for setup and onboarding of new employees, upgrades for existing employees as well as decommissioning of workstations as needed. Additional responsibilities also include:
About the job
Provide technical support and complete help desk tickets as submitted by end-users
Setup and onboard new employees including accounts, hardware, and software
Responsibility for installation, configuration, maintenance, and troubleshooting of user PC's
Test and install computer hardware and software applications
Interface with third party vendors to resolve certain hardware or software issues
Assist in the organization and inventory of all hardware and software resources
Develop and maintain required end user documentation
Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications
Support printers, audiovisual and peripherals
Provide emergency on-call support on a rotating schedule
About you
Bachelor's degree in Computer Science or related field; or an associate degree and 1-2 years related experience; or equivalent combination of education and experience
Customer-oriented mindset with exceptional customer service skills required
Ability to troubleshoot hardware and software computer problems
Ability to work independently, anticipate workload, set priorities and plan and organize to complete work on a timely basis
Attention to detail
Ability to be adaptable and flexible
Ability to work collaboratively with a remote team
About Calabrio
Calabrio has recently acquired Teleopti. The combination brings Teleopti's workforce management (WFM) software together with Calabrio's customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.
A bit about our culture
Your personal skills are of great importance to us. Teleopti - A Calabrio Company - is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Publiceringsdatum2020-01-29Så ansöker duSista dag att ansöka är 2020-03-31
Klicka på denna länk för att göra din ansökanAdressTeleopti AB
Linnégatan 87D
10451 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Teleopti AB (org.nr 556523-5925)
Linnégatan 87D (
visa karta)
104 51 STOCKHOLM
Arbetsplats Teleopti AB
Jobbnummer 5067018
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