CX Programs Senior Specialist
Swedish Match Sales Sweden AB / Administratörsjobb / Stockholm
2025-02-10
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hela Sverige We are transforming our business with a clear purpose: to deliver a smoke-free future. Swedish Match, an affiliate of PMI, has been a leader in the industry for over 200 years. In the Nordic region, we have 1,600 employees based in Sweden, Denmark, Finland, and Norway, working in various functions and teams to deliver a smoke-free Nordics.
Do you have a passion for our brands and want to make a difference in our organization and contribute to building something new? Then, we would like to hear from you!
Role Summary:
We are seeking a CX Programs Specialist to join our Nordics Consumer Experience team.
In this role, you'll identify business opportunities, drive consumer programs designed to close gaps in consumer experience. You'll develop new initiatives based on consumer pain points and business opportunities. You'll evaluate the impact of our consumer programs, ensuring we stay ahead in delivering our Smore Free Future strategy.
Your Day-to-Day:
Lead commercial initiatives across a multi-category market related to deployment of consumer programs (being an advocate for consumer solutions based on consumer insights and market trends)
Track progress of programs, projects, and initiatives against KPIs and goals, recommending corrective actions as needed.
Connect various data sources to measure the impact and performance of our programs, spot efficiency gaps, to ensure our programs are relevant.
Identify the right audiences for consumer engagement, prioritize these for targeting and manage the contact strategy such that they are engaged at the right
Be a stand out colleague and work closely with cross-functional teams to ensure alignment and successful execution of acquisition / retention initiatives.
Who We Are Looking For:
University degree or equivalent in Business Management / Marketing, Engineering / Tech or Finance.
At least 4+ years of experience in Marketing / Business Development / Consumer experience (preferably in FMCG).
Fluency in English is a requirement for this role. Knowledge of Nordic language would be advantage.
Strong analytical thinking and problem-solving abilities paired with strong implementation skills while being at ease with working with different markets at a fast pace.
Excellent project management skills, ability to work both independently and in team-based environments.
What We Offer:
Our success depends on the dedicated people who come to work every single day with a sense of purpose and an appetite for progress. Join us at Swedish Match and you too can:
Seize the freedom to shape your future and ours. We'll empower you to take risks, experiment, and explore.
Be part of a team of professionals from around the world, with inclusive and diverse culture
Enjoy the flexibility of hybrid working - split your time between our office and the comfort of your home, in line with business needs.
Pursue your ambitions and develop your skills with a global business - our size and scale provide endless opportunities to progress.
Take pride in delivering our promise to society: a smoke-free future.
Så ansöker du Sista dag att ansöka är 2025-03-12
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Swedish Match Sales Sweden AB (org.nr 556123-8089)
Arbetsplats Swedish Match
Jobbnummer 9155141