Customer Support Engineer / Spoc At Telia Carrier
Bravura / Supportteknikerjobb / Stockholm
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About Bravura:
Bravura has jobs both for those with experience and for you who is the beginning of your career. Bravura helps companies throughout Sweden with staffing and recruitment. We distinguish ourselves through our commitment and our dedication to always find the smartest solutions. We believe in continually seek to simplify and improve the recruitment process for all parties by being flexible and fast, but at the same time provide a caring and personal approach. This way we can guarantee a successful recruitment result for both companies and candidates
Publiceringsdatum2017-04-24FöretagetAbout the company:
Telia owns and operate one of the largest fiber-optic networks in the world.
As part of the Telia Company, they provide network infrastructure and services to more than 1200 customers in 80 different countries worldwide.
Their IP network, AS1299, has grown from being the largest IP network in Europe to being the second largest IP network in the world.
The Internet is growing at the speed of imagination. And so are the demands on the network. The only way to keep up is through innovation. Telia has already carried out the world's first 1Tb/s transmission on their US network and are working on more. Preparing today, for the network of tomorrow.
In the face of ever-increasing customer demands, they must continue to challenge not only themselves, but the whole carrier industry. To raise the bar and become even better at what they do. To achieve this, they developed 10 principles that we believe every carrier should live by. Telia call them the carrier declarations.
Read more about it here:
http://www.teliacarrier.com/About-us.html Dina arbetsuppgifterJob description:
At Customer Support Centre (CSC) you will be the single point of contact (SPOC) for all customer requests appearing after the service is delivered. There is a strong belief that providing an excellent customer experience is a differentiator and business driver and you must think so, too.
You will handle incoming customer incidents and other inquiries through telephone, e-mail or web interface. Apart from trouble shooting and driving case resolution your responsibilities will be to interact with peers, update customer on a regular basis, including escalating when necessary in order to resolve each case with highest possible quality and speed.
Your tasks include case registration, performing analysis and trouble shoot customer services. Work is performed to ensure KPI and SLA thresholds. If needed you escalated cases to ensure a quick resolution of the service. You keep the customer continuously updated throughout the incident life cycle.
As a member of the team you are expected to contribute to process and routine's development and improvements as well as share your knowledge and exemplify the company values & code of ethics in the daily workflow.
KvalifikationerQualifications:
• Technical University degree within Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
• Solid knowledge of IP technologies, and other telecommunication technology layers such as Ethernet or transmission
• Experience from working with different routing protocols
• Experience within routing/switching hardware
• Excellent/fluent English (written and spoken) on a highly technical and professional level
The following skills are meriting:
• Cisco/Juniper certification, i.e CCNA, CCNP, CCNIE (within routing/switching)
• Understanding of signaling
• Experience from voice and roaming
• ITIL knowledge
• An additional foreign language on a fluent level
As a person, you are service and business minded and a team player who likes technical trouble shooting just as much as interacting with customers. You have strong analytical capabilities and are a self-driven problem solver. You are indifferent to a stressful environment, able to handle several issues simultaneously and a strong team player with a great sense of responsibility. An excellent communicator with good understanding of a multi-cultural environment and interest to work in such. Learn and adapt new routines, support systems and technologies is easy for you.
Övrig information:
Start: as soon as possible
Location: Stockholm
Salary: by agreement
For more information please contact the recruiter at
Linda.Sundlof@bravura.se.
Keywords: Technical support, technician, spoc, telecommunication, trouble shooting, ITIL, IP-technologies, routing, switching, cisco, juniper, English, Spanish, IP, Ethernet, Mpls
Varaktighet, arbetstid
Heltid Tillsvidare
ErsättningEnligt överenskommelse.
Så ansöker duSista dag att ansöka är 2017-06-23
Klicka på denna länk för att göra din ansökanKontaktLinda Sundlöf
linda.sundlof@bravura.se 08-40024050
FöretagBravura
AdressBravura
Hornsbruksgatan 28
11734 0180
KontorsadressHornsbruksgatan 28, 11734 Stockholm
Jobbnummer 3453990
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