Customer Success Manager
Descartes Systems (Sweden) AB / Säljarjobb / Malmö
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hela Sverige Descartes Unites the People and Technology that Move the World
We're one of the most broadly deployed logistics and supply chain technology companies in the world.
As we continue to grow our customer base, we are looking for a Customer Success Manager to join us.
Immediate professional development. You have experience in Account Management, B2B Consulting, or Customer Success. You want to channel your expertise in relationship building and problem solving towards helping customers with dedication, integrity, and high ethical standards. At Descartes, we value the contributions that each of our employees makes toward achieving our corporate goals. We strive to ensure that each team member has the tools and support they need to make valuable contributions. In addition, you will have the chance to collaborate with and learn from globally recognized industry leaders who pride themselves on delivering quality services and market-leading innovations.
Career growth. This is an expanding area in the industry and within the organization. You will help shape the team and contribute to building and adapting the processes to ensure customer success. You will be coached and supported as part of a growing team. At Descartes, we foster a high-performance, team-oriented culture, and provide a place where you can pursue your goals.
Exposure. At Descartes, we take a bottom-up approach, giving voice and opportunity to every team member to make an impact on how we evolve to attract and retain more customers. This is a chance to work with top strategic global clients, create engagement with customized solutions, and collaborate with internal sales and product teams. In addition, you will gain exposure to our other products and solutions. Continuous Learning. In this role, you will work with global customers, helping them solve critical compliance and logistics challenges. The solutions Descartes provides are market leading, and your role will be to ensure customers are getting the most from their investment. Your will work with a cross set of people from our customers including executives, IT, and compliance experts.
Flexibility. At Descartes, we've been working in a remote and hybrid model for years. Joining our Customer Success team is a chance to be part of our well-established remote team, with flexible hours that meet the needs of both our clients and your life.
What you will doDemonstrate your domain experience. You will act as a trusted advisor, provide strategic consultation, and address any customer inquiries. You will identify customers' organizational business needs and goals to better understand how we can succeed. You have the intellectual curiosity to dive deep into customers business and identify how Descartes can provide value.
Drive retention. You will proactively engage customers and develop action plans to optimize usage and mitigate any risk of churn. You will identify opportunities for growth and nurture customers into advocates to further Descartes' goals.
Manage a portfolio of accounts. You will conduct data-driven, solution-oriented business reviews and success meetings. You will facilitate customer migration to our new web-based solution, setting them up on the platform, suggesting and negotiating additional eatures, demonstrating capabilities and providing training.
• Collaborate. You will work with the Sales, Marketing, Product, and Implementation teams on webinar development, and improvement/feature suggestions based on customer feedback.
Grow your knowledge. You will stay up to date with technical changes, market conditions, government regulations, emerging trends, and initiatives involving competitive activities to reinforce our solutions as the choice for clients to address significant business issues and grow their revenue stream.
What you bring The experience. You have 3+ years of experience in a B2B customer-facing role. You may have grown from a BDR into an Account Management role, or you may have Customer Success or Consulting experience. You understand and have the skills to manage pricing, renewals, and negotiations, all with a focus on retention and growth. You possess a commercial mindset and focus on value for the customer.
The customer-focus. You have exceptional communication, presentation, written, and negotiation skills. You can build relationships to cultivate life-long business partnerships. You take a consultative approach to working with customers to engage and optimize their usage of software products. You are naturally curious and passionate about bringing clients the technology solutions they need to make their days easier and their work more efficient.
The business planning. You can dig deep to understand both the big picture organizational goals of your clients and the root cause of business problems, effectively aligning solutions to address complex issues. You are metrics-driven and insightful, communicating progress towards the plan, identifying roadblocks, and overcoming barriers.
LocationThis role will be based in Malmö - Sweden.
Join us As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.
For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.
Så ansöker du Sista dag att ansöka är 2024-06-14
E-post:
aekvall@descartes.com Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Customer Success Manager".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Descartes Systems (Sweden) AB (org.nr 556253-5251)
Skeppsbron 3 (
visa karta)
211 20 MALMÖ
Arbetsplats Descartes Systems Sweden AB
Jobbnummer 8727199
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