Customer Service Representative
Nouryon Surface Chemistry AB / Logistikjobb / Stenungsund
2019-11-06
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hela Sverige Responsibility
Do you have experience in customer service? Would you like to work in a coordinating role in an international environment? We are now seeking our next Customer Service Representative to Nouryon Surface Chemistry in Stenungsund. In this role you will have many contact areas both internally and externally and you provide high customer service level by building and maintaining customer relationships.
Main responsibilities
In the role as Customer Service Representative you will fulfill the "Order To Cash" cycle for all assigned orders. You will ensure that the processing and monitoring is managed in accordance with agreed terms in order to optimally serve customer needs.
Order to Cash:
Responsible for the timely execution of Order to Cash process for personally assigned customers.
Contribute in the order handling for all other customers served by the Customer Service Team, whenever needed.
Servicing customers in line with service-levels defined by the sBU, such as
Service realted to customer segmentation, leadtimes, product availability, quality and when needed also coordination of transport & logistics.
Communicate in a professional way with the customers about requests not met as well as upcoming deviations from what has been agreed.
Input and follow up on OFIs, and communicate back to customers
Customer Support:
To maintain, improve and build relationships with customers
To be the first point of contact to the assigned customer whilst coordinating the internal network of Surface Chemistry departments
Handling of other customer requests, typically MSDS, questionnaires and other types of documents.
Sales/Market Support:
Catch business related information from customers and forward back to Account Managers/sales Managers
Working hours:
Monday - Friday, 08:00 - 16:30 with flextime.
Qualifications
Minimum 13-years of work experience, preferably in a relevant professional area.
Theoretical education at minimum High School level in the area sales, trade, administration and/or logistics/distribution.
Fluent in written and spoken English. More languages preferred.
Good IT knowledge, SAP preferred.
To be successful in this position we believe that you have a high social competence, high customer focus and the ability to build successful and long-term relationships. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You also possess the ability to work efficiently and you know how to prioritize in your daily work.
Why join us?
Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. They believe that building long-term relationships and integrity are keys to success. If you stand for these values we will gladly make way for your ambitions. We offer you countless career opportunities. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Additional information
This is a permanent position based in Stenungsund, reporting to the Customer Service Supervisor.
Please apply via our online recruitment system with an uploaded job specific resume and cover letter. We do not accept applications via e-mail, these applications will be disregarded.
For additional information about the vacancy please contact Emelie Angelin, Customer Service Supervisor, +46 303 85 336 or
Emelie.Angelin@nouryon.comFor information about the recruitment process, please contact Anesa Divovic, Talent Resourcing partner, +46 709 577 361
Anesa.Divovic@nouryon.comFor union related questions please contact:
Unionen: Anette Elmeflo, +4630385111 or Linda Schiötz +4630385362
If you have and general questions about your application need assistance please contact:
Recruiting.SE@nouryon.comMore about the business
Nouryon has about 10,000 employees and operate in over 80 countries around the world. Over the course of our nearly 400-year journey to become a global specialty chemicals leader, we have built up a wealth of expertise, forged long-term customer partnerships, and earned a place among the best performing companies in our industry in terms of safety, sustainability, and reliability. Our products play an essential role in everyday life for people around the globe.
Follow us on Linkedin and Facebook
We look forward to your application!
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.
Publiceringsdatum2019-11-06Så ansöker duSista dag att ansöka är 2019-11-19
Klicka på denna länk för att göra din ansökanAdressNouryon Surface Chemistry AB
Stenungsunds torg
44485 Stenungsund
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nouryon Surface Chemistry AB (org.nr 556013-8983)
Stenungsunds torg (
visa karta)
444 85 STENUNGSUND
Jobbnummer 4943620
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