Customer Service Representative
Biotage Sweden AB / Inköpar- och marknadsjobb / Uppsala
2010-12-01
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hela Sverige Visa alla jobb hos Biotage Sweden AB i Uppsala,
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hela Sverige Biotage is a leading global supplier of instruments and consumables for medicinal chemist whilst being a well established supplier of products in analytical chemistry.
Biotage has a workforce of approximately 245 employees worldwide and made a net result of 394,1 MSEK 2009. Biotage's shares are listed on the Nasdaq OMX Stockholm small Cap list.
To our head office in Uppsala we are looking for a
Customer Service Representative
Key responsibilities are to:
• Provide the highest level of customer service, internal support
and customer management, optimising sales opportunities and
efficiencies
• Manage and take responsibility for administration and support for allocated customers to provide a comprehensive and professional support
• Process all orders on the day of receipt in a timely and efficient manner
• Process customer enquiries/complaints promptly, responding within 24 hours, resolving as soon as is practicable
• Secure future business by prompt preparation and issue of quality quotations in compliance with customer specifications, company guidelines and standards
• Liaise with appropriate Sales Managers/Product Managers to ensure customer requirements are met, subject to current systems, resources and processes available
• Keep customers informed at all times regarding order status
• Answer the telephone professionally and promptly
• Maintain and constantly improve our quality of service to the customer
• Build and maintain a positive business relationship with specific Key Accounts and monitor their sales
• Deputise for any Customer Services team member during absences to ensure the highest level of service is maintained
The job requires
• Fluent in Swedish, oral and writing.
• Fluent in English, oral and writing.
• Fluent in German, oral and writing.
• Working with order, sales and/or telesales for minimum 3 years
• Experience with business systems and/or sales systems
• Good communication skills (In written and verbal)
• Customer Services experience
• Well organized
• High degree of customer focus
• Sense of urgency
This is a permanent position for one year.
For more information please contact Mari Wahlberg, Customer Service Manager +46 (0)18 565900
mari.wahlberg@biotage.comPlease submit a word file with your application and CV to
job@eu.biotage.com no later than December 31st 2010.
Publiceringsdatum2010-12-01Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2010-12-31
Ansökan kan skickas till e-postadress:
jobbet@biotage.comKontaktMari Wahlberg, 018565900 (Kontoret),
mari.wahlberg@biotage.comFöretagBiotage Sweden AB
AdressBiotage Sweden AB
KUNGSGATAN 76
75318 UPPSALA
KontorsadressKUNGSGATAN 76
UPPSALA
KontaktuppgifterTelefonnummer: 018-565900
Faxnummer: 018-591922
E-postadress:
jobbet@biotage.com Jobbnummer 790930
Observera att sista ansökningsdag har passerat.