Customer Service Manager

Klarna AB / Ekonomichefsjobb / Stockholm
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The year was 2005 and e-commerce had long been precarious. With an idea to offer secure and simple payment solutions, Klarna was founded that same year. Six years have passed and we have grown to an ambitious and creative company of 600 employees. We have been awarded Company of the Year in -07 (bragging), increased our turnover by 13 570 % (statistics) and managed to become the Nordic market leader (facts). Klarna is partly owned by Sequoia Capital, DST Global and General Atlantic - companies that have seen the same potential in Google, Facebook and Twitter as they do in us. We think that is a good start.

Want to join us on a journey beyond the ordinary? Klarna is looking for a Customer Service Manager to the office in Stockholm, Sweden.

Are you a true leader and a great motivator?

The Customer Service department exists of around 100 in house agents today forms the Klarna Customer Service divided in country regions. The CS primarily goal is to deliver excellent service to both end customers and to some extent merchants providing the Klarna purchase tool on their e-commerce sites.

You will be a part of a driven, social and dedicated CS Management team reporting to the Global Manager responsible for all parts of the department with big focus on growth and delivery on numbers. The environment at Klarna is rapid, in constant change and very transparent. You will have a central part in our organization and have a great deal of responsibility but also freedom in your daily work.

Working tasks
The work tasks for the Customer Service Manager in Klarna will exist of many different things but mainly focus on being able to combine number performance with great leadership. Klarna wants to deliver high quality in our customer service so quality assurance and related competence increasing activities comes high up on the agenda. This will for example mean working with:

• Deliver a customer service with high numbers in customer satisfaction
• Deliver according to agent individual efficiency/utilization targets
• Obtain more accurate and qualitative hiring/onboarding process
• Assure ownership on daily deliveries and deviations according to SLA
• Organize assuring possibility for rapid growth and change in existing products and processes

Requirements
You have long documented experience from customer service management and/or leadership in a near area of business. We think you are senior and have been a leader for at least around 50-100 people and that you really like the combination of great leadership and number performance. Fluent in English (and preferably Swedish) is a must. You are social, curious and have the ability to act independent and humble.

You want to ...
• work at one of Sweden's fastest growing companies where only you set the limits.
• be given the opportunity to influence a rapidly growing organization in an international market.
• have a workplace filled with the energy, entrepreneurial spirit and job satisfaction.

We want ...
• you to invest in us as much as we invest in you. You should not work for Klarna, you will work with Klarna.

Recruitment assistance not wanted!
We look forward to your application!

Publiceringsdatum
2012-05-18

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
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Kontakt
Henny Tesch, 08 120 120 00

Företag
KLARNA AB

Adress
KLARNA AB
NORRA STATIONSGATAN 61
11343 STOCKHOLM

Kontorsadress
NORRA STATIONSGATAN 61
STOCKHOLM

Kontaktuppgifter
Telefonnummer: 08-12012000

Jobbnummer
1247546

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Customer Service Manager

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