Configuration and Support Engineer
Needo Recruitment Sthlm AB / Supportteknikerjobb / Stockholm
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hela Sverige Polystar is looking for a Configuration & Support Engineer to their service delivery team. You will have a central role in Polystar's value chain from order through project delivery to support.
The company's arena is the cutting edge of telecommunication and their mission is to produce and implement the best network analytics solution on the planet. As a member of Polystar's Regional Services Team, you will use your technical and analytical skills, as well as your interpersonal and communication skills when working with the company's customers in telecom.
We are now recruiting to Polystar's team in Stockholm, Sweden and for this position you must have very good English skills.
The position
As a Configuration & support engineer you will have the technical responsibility to configure Polystar's business and performance-critical systems and make them ready for operation for their clients. After project delivery you provide support to Polystar's clients in the Region.
Project delivery tasks
System configuration of Polystar's monitoring and OSS products as well as integration to various 3rd party tools
Perform customer project communication regarding system configuration issues i.e. be the technical spokesperson internally and externally for a given project
Produce and/or update customer system documentation
Perform trouble shooting of technical issues encountered during a project
Participate in internal and external project meetings
Co-operate with other departments to sort out and resolve a technical issues encountered in a project
Support related tasks
Resolving Incidents and Service Requests reported by customers according to Service Level Agreement
Cooperating across Polystar's departments to resolve issues
Maintaining a good relation with the customers
Performing software upgrades
Keeping required customer and installation information up to date
Performance and health reviews of deployed systems
We want you to
Have experience from Configuration and/or Support in Telecom and/or IT
Have experience from working in the Telecom industry, in a technical function
Have earned a university degree in Computer science, telecommunication and/or other relevant educational background
Ability to occasionally work outside normal business hours and willing and able to travel
Know how to deal with internal and external customers, and that you have very good interpersonal and communication skills
Be able to support your colleagues as well as asking for their support when needed
Be a great team player with a positive attitude and open and willing to learn and develop
From a technical perspective, we would like you to have advanced skills in several of the following areas
Telecom and data networks
Data and telephony protocols
Linux
MySQL/SQL
Virtual Private Networks (VPN)
Scripting
Mandatory Requirement
You need to hold a workpermit or permanent residency, under current Swedish and EU laws, i.e. a permission to work and live in Sweden in order to be considered for this position.
Varaktighet, arbetstid
Heltid Tillsvidareanställning
Publiceringsdatum2019-04-10ErsättningMånadslön - Fast lön
Så ansöker duSista dag att ansöka är 2019-05-31
Ange följande referens när du ansöker: needo65556
Klicka på denna länk för att göra din ansökanFöretagNeedo Recruitment Sthlm AB
AdressNeedo Recruitment Sthlm AB
Drottninggatan 88F
11360 Stockholm
KontorsadressDrottninggatan 88F
Jobbnummer 4723905
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