Associate Consultant
Hcl Technologies Sweden AB / Datajobb / Göteborg
2025-02-12
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(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(6.) Work on value adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Så ansöker du Sista dag att ansöka är 2025-03-14
E-post:
sangeeta.m@hcltech.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
Odinsgatan 13 Vån 5 (
visa karta)
411 03 GÖTEBORG
Jobbnummer 9160121