Vi söker nu en Training Manager (TM) till Canal Digital!
Teleperformance Nordic Göteborg / Butikssäljarjobb / Göteborg
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hela Sverige Visa alla jobb hos Teleperformance Nordic Göteborg i Göteborg How does your day look as a Training Manager?
You will manage the team of line of business trainers, making sure that they have the training they need to do their job and that they are delivering the training requirements, living up to BEST T&D and COPC processes.
You will attend the weekly management meetings and have the responsibility to escalate all training related issues. You will attend all training evaluation meetings with HR going through the whole onboarding process of new employees and ensure that the quality of the training is living up to the expected standards. Handling all incoming training requests from the client and OPS is a responsibility alongside ensuring up-training of employees, identifying knowledge gaps on the project and addressing the training needs. Besides this you will need to ensure that all employees on the project are trained in the minimum skills requirements. On a Training process-level you will be responsible for the Nordic region of the program ensuring that Training is aligned and living up to BEST T&D and COPC. Occational traveling will occur.
What profile are we looking for?
- Pedagogical
- Well organized and structured
- Self Reliant
- Analytic
Main skills and requirements:
- Proven experience in training customer service (communication, call dialogue, sales techniques, systems training etc.).
- At least one year of working in a management or team leader position within customer service.
- Proficient in MS Office package: Word, PowerPoint, Excel etc.
- Good English language skills, both written and verbal and native in at least one Nordic language
- Administration skills
Desired Requirements
- Experience in Customer Experience projects.
- Experience in working with COPC or similar best practice processes.
- Proficient in more than one Nordic language.
Who thrives in this position?
In addition to your training knowledge and management skills you are methodic with strong communication skills, and used to working with deadlines. You see this as a long term position - stability and accountability is very important for us. You will also need flexibility in your way of work as urgent training matters may be escalated and needed to be solved quickly without hurting the main responsibilities of the training team. Your way of working must be stable but with a proactive thinking as Training & Development needs to ensure continuous improvement to ensure that the service Teleperformance delivers is living up to the expected training standard.
ÄR DU INTRESSERAD? - SÖK IDAG!
Tjänsten ska tillsättas omgående eller efter överenskommelse. Urval och intervjuer kommer ske löpande, därför kan tjänsten komma att tillsättas innan sista ansökningsdatum. Vi ber dig därför att skicka in din ansökan så snart som möjligt. Tveka inte att höra av dig till oss om du har frågor eller funderingar. I denna rekrytering är du välkommen att kontakta Amanda Wallerstedt, HR-Consultant (
amanda.wallerstedt@se.teleperformance.com)
Välkommen att söka!
Teleperformance är världens ledande leverantör av outsourcing CRM och kundservice. Vi erbjuder överlägsna resultat i att hantera företags kundservice och teknisk support. Teleperformance grundades i Paris, Frankrike 1978 och är ett globalt företag med en närvaro i 65 länder med mer än 217,000 anställda på 340 kundservicecenter. Teleperformance Nordic AB har kontor i Danmark, Finland, Norge, Sverige och i Chania på Kreta. I norden arbetar cirka 2,000 medarbetare. För mer info besök
www.teleperformance.com ,
www.teleperformancecareer.comVaraktighet, arbetstid
100%. Tillträde: Omgående tillsvidareanställning
Publiceringsdatum2019-01-04ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-01-27
Ange följande referens när du ansöker: 2019/2
Klicka på denna länk för att göra din ansökanFöretagTeleperformance Nordic Göteborg
AdressTeleperformance Nordic Göteborg
Masthuggstorget 3
41463 Göteborg
KontorsadressMasthuggstorget 3
Jobbnummer 4537474
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