Technical Support Specialist
Tecan Nordic AB / Sjukhusteknikerjobb / Stockholm
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hela Sverige What you will do
In this position you will be responsible for providing the best possible customer experience for our liquid handling and detection customers in Sweden, Denmark and Spain via telephone and e-mail. Occasionally this also includes on-site support, service and application work. In this role you will be reporting to the European Technical Support Manager and be part of the Tecan Nordic team.
Responsibilities will include
• Responding to customer's requests and complaints in a prompt and professional manner
• Remotely analysing and solving customer hardware and software problems
• Occasionally providing on-site service and support
• Escalating issues within the organization when needed
• Initiating and monitoring progress of on-site interventions as well as in-house repairs
• Maintaining knowledge of instruments and products by attending educational workshops, reviewing professional publications and establishing personal networks
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.
To strengthen our customer service team in the Nordic region we are seeking a committed and customer oriented professional with placement in Stockholm for the position of Technical Support Specialist.
What you bring along
• Bachelor's degree or higher in life sciences or engineering and preferably experience of service and application support or operation of laboratory equipment
• English, Spanish and Swedish, all to at least B2 level
• Customer centric attitude
• Strong organizational and analytical skills
• Excellent communication skills in order to effectively interact with our customers as well as with your team
• Computer literacy
• Self-motivation and enthusiasm
Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success!
We care about people - Join the market leader
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that's the world in which Tecan plays a vital role - helping advance healthcare - through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.
What you will get
• Comprehensive Compensation and Benefits package
• Progressive employment conditions
• Exciting career opportunities
• Wide range of training courses
• Attractive location in Stockholm
• International and diverse environment (30+ different nationalities)
• Strong company culture with rich history
• Global mindset with "Swissness" at heart
Publiceringsdatum2018-10-12Så ansöker duSista dag att ansöka är 2018-11-02
Klicka på denna länk för att göra din ansökanFöretagTECAN NORDIC AB
AdressTECAN NORDIC AB
BOX 19110
10432 Stockholm
KontorsadressSveavägen 159
Jobbnummer 4399564
Observera att sista ansökningsdag har passerat.