Team manager Customer Operations, Malmö
Ikano Bank Ab (publ) / Chefsjobb / Malmö
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hela Sverige Our Customer Operations is growing and we are searching for a new Team manager to lead one of our great teams working towards the Swedish market. The team supports our private consumers with Ikano products as well as our partners products. The role is placed at our office in Malmö/Hyllie. You will be part of Ikano Bank, where we create possibilities for a better living by providing banking and financial services. We do it with different perspectives, natural curiosity and long-term focus. A unique chance for greater responsibility and future opportunities. Let's achieve great things together.
Let's make a difference in finance for the many people
As a team manager you lead, coach and develop our employees in accordance with Ikano Bank's values and ensure that the work of the department evolves forward and works as efficiently as possible. You have staff responsibility for approximately 15 co-workers and you will report to the Operations manager within customer operations.
We offer you
Operating at the centre of events, you will have an active role in various decision forums, represent us to external partners and create a great foundation for further development. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.
On a typical day, you would be responsible for the following initiatives at Ikano :
• You will work in the operational environment of our Nordic Customer Center.
• Responsible for implementing improvement initiatives initiated by the Operations manager.
• Responsible for changes and implementation within customer operations compliance.
• Responsible for efficient customer operations, including the right tools and processes in place.
• Responsible for optimization of resource usage in Customer operations and deliver according to agreed SLA 's towards other parts of the organization.
• Ensure that the Customer operations Agents in the team have the right skills to perform their daily work including training of new employees in their work.
• Coach your agents to ensure that they fullfill their personal targets and have a strong customer focus.
• Plan and manage the daily business together with workforce management to secure that we have a unforgettable delivery towards our customers.
• As a Team manager, the role has a number of responsibilities from a HR management perspective too:
• * Create a dynamic work environment where people continuously develop and contribute to our goals.
• * Coaching employees to achieve business targets and high customer satisfaction, always on fair terms.
• * Promoting the essence of Ikano in your day-to-day leadership.
Are you the one for Ikano?
Is this the right challenge for you? We are looking for someone with a passion for leading and developing people. You lead by a good example. You are driven to affect your work situation and the future of the company and believe that most things can be achieved - together.
You are customer focused and not afraid to take initiative. You have the ability to communicate your opinion and see opportunities and able to act on them instead of seeing problems. You like working in a changing environment and are good at building relationships with the people around you.
We believe that you are results-oriented, curious and happy to delegate responsibility to make sure that your employees grow in their roles. We offer you a challenging position in an inspiring work environment where working together and fast decision-making is mixed with joy. You set the limits for your own development. Your application can be a start of a long lasting relationship and we hope that you would like to contribute with your will and competence.
Profile and qualifications
• Experience from optimizing customer operations from a process improvement perspective.
• People and service oriented.
• Coaching teams and individuals towards business and project targets.
• Understand and manage teams and individuals in change processes.
• Strong communication skills, both written and spoken English.
• Fluent in the Swedish language , both written and spoken.
• Ability to keep the holistic view, even in times of change, constantly keeping track of the overall goal.
• 3+ years of proven leadership experience from an Operations department
• 5+ years of experience within the banking industry
• Make things happen, ability to take ownership and responsibility, curious and always want to challenge the "as-is".
Join us now - together we will find a better way
Please apply before 2019-12-29 more information can be given by Marcus Salem at
marcus.salem@ikano.seAbout us
Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on
www.ikanogroup.comVaraktighet, arbetstid
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Publiceringsdatum2019-12-19ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-12-29
Klicka på denna länk för att göra din ansökanFöretagIkano Bank AB (publ)
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikano Bank AB (publ) (org.nr 516406-0922)
Arbetsplats Ikano Bank AB Sweden
Jobbnummer 5011841
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