Team manager
Stream / Supportteknikerjobb / Helsingborg
2007-10-12
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hela Sverige Stream International Nordic AB provides technical customer support in the Nordic area. Our customers are high technology companies that have chosen to outsource part of their enterprise. Stream International helps both private- and business customers with technical support.
Our Nordic office is located in central Helsingborg where we have 220 employees. We offer technical support in Swedish, Danish, Norwegian and Finnish.
We are now looking for a Team Manager.
Objective:
Manage the delivery of support services and operational requirements of the customer.
Work with General Manager to ensure client contractual goals are achieved while providing Technical Support Professional staff with operational support.
Work with Technical Support Professionals and Mentors in co-operation with Human Resources to enhance their skills and establish successful career path including business, management and technical opportunities.
Close cooperation with the client to provide timely and accurate support according to agreement and further develop the concept of the support.
Responsibilities:
Ensure that the productivity goals for the team are met, including service level/availability and customer satisfaction. Manage the operational requirements of the client on a daily basis.
Manage the performance review process within the team.
Conduct monthly one-on-ones.
Act as a resource for Technical Support Professionals' development and work to ensure expected quality and productivity levels.
Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from Technical Support Professionals.
Identify and develop departmental procedures and standards and assure compliance.
Complete special projects as assigned by management.
Personal Success Profile:
Effective interpersonal and supervisory skills.
Relevant experience in a support function
Leadership responsibilities.
Experience which demonstrates superior oral and written communication skills, particularly in English.
Experience in managing client contacts.
Expert knowledge in Excel (working with raw data)
Basic understanding of Danish is preferrable.
A university degree preferred.
Technical knowledge within the home audio and video equipment is an advantage.
Publiceringsdatum2007-10-12Anställningstyp/arbetstiderFast anställning. Heltid. Dagtid.
ErsättningFast lön
KontaktFilip Lauridsen, 042-4957775,
filip_lauridsen@stream.com , Team manager
Michael Wirdefalk, 042-495 77 00, Site Director
Så ansöker duVi arbetar med löpande urval, vänligen insänd ansökan med CV snarast. Ange gärna löneanspråk.
Ange följande referens när du ansöker: TM 10/2007
Vi tar emot ansökan via epost:
helsingborg_recruitment@stream.comFöretagStream
Rönnowsgatan 8
25225 HELSINGBORG
Telefonnummer: 042-4957700
Faxnummer: 042-4957001
Mer information på
http://www.stream.com Jobbnummer 23481
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