Support Analyst
Tetra Pak / Supportteknikerjobb / Lund
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hela Sverige Support Analyst - LUN002974
Are you ready for new challenges and interested in IT solutions, service and languages in combination?
Tetra Pak Global Service Desk handles support for local IT and business oriented applications world wide. The service desk work is high paced, customer oriented and from time to time with a high volume of tasks. This is an ever changing work situation that demands high flexibility and stress tolerance. You will be part of a global team of 60 higly committed analysts supporting 22000 users world wide.
We are now looking for a highly committed and energetic person for a position as Support Analyst. By working in the Service Desk you will get a broad knowledge of services supported by all Service teams worldwide. Support analysts are also often seen as a platform for future positions/roles within the IM organisation and a natural future step could then be to rotate to other service teams or projects.
The tasks handled by the Service Desk involve:
• Handling inbound telephone calls, web entries and e-mail from Tetra Pak business partners and log their issues in the ticket handling system
• Giving Desktop support, both software and hardware via remote access.
• Handling and troubleshooting on issues related to "SecurID" card, web, VPN
• Creating and maintaining Domain accounts, e-Mail accounts and R/3 user accounts
• Training our users on the use of the ticket handling system
• Supporting projects/services rollout
Publiceringsdatum2011-03-10KvalifikationerExperience of service desk/customer support related work involving support on IT related problems by phone and remote connection tools is valuable. You have a high IT software/hardware knowledge and genuine interest in IT solutions. Prior experience on areas such as Windows Office, Outlook, desktop and laptop computers are most useful as well as R/3 experience.
You strive for a high service level and posess good communication skills and it is as natural for you to help or assist your team colleguaes as your customers. You speak and write Swedish and English fluently and possess languages skills in for example: Italian, German, French, Arabic, Spanish or Russian.
If you are interested and need further information, please contact Christer Häggström at +46 46 36 17 38.
For trade union information please contact Unionen, Ivo Biloglav +46 46 36 2020 or Sveriges Ingenjörer, Karl-Håkan Sandell, +46 46 36 1708.
For information about your application and/or the recruitment process please contact recruiter Andréas Hjalmarsson at +46 46 36 2167.
Please submit your application online at
www.tetrapak.com/career no later than March 30th, 2011.
Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duPlease submit your application online at
www.tetrapak.com/career no later than March 30th, 2011.
Ansökan kan tyvärr inte göras via e-post.
FöretagTetra Pak
AdressTetra Pak
Ruben Rausings gata
22186 LUND
KontaktuppgifterTelefonnummer: 046-361000
Jobbnummer 872208
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