Success Coach
Funnel AB / Chefsjobb / Stockholm
2024-06-04
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hela Sverige Visa alla jobb hos Funnel AB i Stockholm As a Success Coach at Funnel, you will drive adoption and churn mitigation for a large portfolio of paying 'Starter' customers globally and enable them to handle, analyze, and optimize their data and account setup. If you love to solve advanced data use cases, consult existing customers on how to optimize their Funnel implementation, and have frequent value-driving and troubleshooting customer calls in a fast-paced environment - this is the chance for you!
The Scaled Customer Success team manages a high volume of customer relationships at scale. It focuses on delivering value to customers by leveraging automations and one-to-many communication channels. This role specifically will focus on applying the human touch and provide account-specific 1:1 assistance on key moments that matter in the customer journey, complementing the work of the Scaled Customer Success Managers that focus on the 1:many motion.
Responsibilities
To be successful as a Success Coach at Funnel you need to be passionate about understanding your customers' business, the value they expect from our tool, and delivering personalized and effective setups. You will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle.
Day-to-day responsibilities include:
Work to understand your customers' business, goals, needs, and opportunities for use case expansion with Funnel
Work well with other technical teams at Funnel - including Solutions Consulting and Customer Support - both to ensure effective customer onboarding and to troubleshoot technical issue escalations
Conduct regular account-specific setup reviews to drive product adoption and stickiness, reduce time-to-value, and provide ongoing value
Use customer usage metrics to find opportunities to deepen Funnel's footprint and impact with our customers
Serve as the customer's trusted advisor and product expert, hosting training sessions as required to support ongoing customer education and new use cases for Funnel
Share how our company and product direction will contribute to our customers' marketing goals
Advocate internally for your customers' needs with Product and other stakeholders to ensure we're working in the best interests of our customers
Identify churn risks early on and mitigate them through proactive human outreaches
Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences
Who you are
Service-minded - you get energy from talking to a high volume of customers across different channels, especially via customer calls.
Problem solver - you not only help to solve immediate problems but also strive to help the customer long-term, with clear explanations of recommended solutions
Technical aptitude - you are data-driven and have good technical capabilities
Strong communicator - you can create rapport with customers and colleagues quickly and can communicate objectives and needs clearly
Effective time manager - you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment
Team player - you are a self-motivated, dedicated teammate with a growth mindset and collaborative work approach focused on team success
Skills and experience
3+ years of success in a client-facing and relationship-building role, such as Customer Success, Support, Onboarding Specialist, Technical Sales or similar
Analytical skills - you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
Fluency in spoken and written English
Nice to have
Proven experience working with digital marketing data or other types of data such as CRM / ERP is preferred but not essential
Proven experience working at a high-growth startup / scale-up
Other European languages are a plus
What we offer
Take a look at our Funnel benefits!
Who we are
Funnel is a Swedish-founded company with headquarters in Stockholm. Our SaaS product is designed to help marketing teams own their performance. Founded in 2014 in Stockholm, and still founder-led, the Funnel team has grown with our customers - serving more than 2,000 companies from our Stockholm, Boston, Dublin, and Sydney offices. Join us on our journey towards an IPO and becoming the next European Unicorn!
Other information
This role is located in Stockholm. We value in-person collaboration in the office, and as such we work the majority of the time from our offices.
We are not able to sponsor relocation and therefore we will take into consideration only applicants who are located in Stockholm, and:
• Hold Swedish citizenship
• Hold EU/EEA citizenship
• Have a permanent residence permit to live and work in Sweden
• Have a valid work permit for working in Sweden and do not require sponsorship
Så ansöker du Sista dag att ansöka är 2024-07-04
E-post:
voskre@funnel.io Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Arbetsförmedlingen SC".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Funnel AB (org.nr 559062-1263)
Klarabergsgatan 29 4TR (
visa karta)
111 21 STOCKHOLM
Jobbnummer 8727329