Service minded Customer Service Associate
Damco Sweden AB / Företagsförsäljarjobb / Göteborg
2015-12-30
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hela Sverige Damco is part of the AP Moller Maersk group and one of the world's leading providers of freight forwarding and supply chain management services. For more than 100 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.
Our hands-on services and strategic solutions are extensive and customized to meet our customers' every need. So whether it's a competitive rate for an urgent shipment or a strategic partner who can identify and create short-term efficiencies and build up long-term competitiveness, our team of logistics professionals is ready to help.
We Offer
The Customer service is the point of contact for our customers regarding their need of transportation and logistics solutions. We are working to build a long-term cooperation and relationship with our customers, where we as a professional partner in transportation, logistics and freight forwarding perform our delivery towards the customers with the highest quality.
We offer you a challenging position in the freight forwarding industry. You will get the opportunity to work in an international environment in an industry that is constantly changing and under development and in the same time you will get the opportunity to develop your own skills and professional experience.
For the right person this is an excellent opportunity for a personal development, both within Damco and the AP Moller Maersk group.
Key Responsibilities
You will daily be handling a variation of tasks within freight forwarding and transportation. In the Customer Service department we handle import related customer service tasks with daily contact with our customers, suppliers and other stakeholders.
• Focus on the key customer service drivers;
Easy to business with
Timely delivery of documents
Pro active notification
Exception management
Efficient claim handling
• Ensure timely resolution and response to customers
• Coordinate with sales and operations team
• Responsible for cross sell/up sell and customer retention
• Follow up on bookings and handle query resolution
• Record and report KPI's on customers
Who we are looking for
We believe you are a truly service minded person with the ability to always have the customer in focus.
We think you have previous experience working in a customer service team with minimum 1 year experience in the logistics sector in a customer facing position.
We also think you have:
• Good communication skills.
• A high proficiency in spoken and written Swedish and English.
• Very good knowledge and understanding in computer systems.
• The ability to be a true team-player.
• The ability to handle a large workload without compromising the cooperation with customers, colleagues and other stakeholders.
• The will and capacity to take responsibility and deliver on set targets with the customer in focus.
• A creative mindset and the ability to work with improvements.
• Passion to drive closures & high level customer service orientation
• An educational background within freight forwarding or similar educational background is an advantage.
Applications will be read continuously, so please send us your application as soon as possible!
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2015-12-30ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanKontaktMalin Andersson, Customer Service Manager 0317512451
FöretagDamco Sweden AB
AdressDamco Sweden AB
BOX 8773
40276 GÖTEBORG
KontorsadressTERMINALVÄGEN 17
GÖTEBORG
Övriga kontaktuppgifterTelefonnummer: 031-7512400
Jobbnummer 2597959
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