Service Manager, Lund
Axis Communications AB / Inköpar- och marknadsjobb / Lund
2025-10-22
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hela Sverige Are you someone who excels at collaborating both within a team and with various stakeholders? Do you enjoy seeing the big picture, developing the business, and planning strategically and long-term while working on different projects? If so, this could be the perfect opportunity for you! We are now looking for a Service Manager to join the Customer Services team within the Global Sales & Marketing organization.
Who is your future team?
As Service Manager within Customer Services, you will work in an engaged team with driven, friendly and ambitious colleagues and managers from the whole organization. Customer Services is responsible for developing new service and support offerings and maintaining existing offerings to fulfil customer needs and exceed their expectations. The team is also responsible for creating prerequisites for our Head Regional Technical Service organizations to deliver world class support in a cost-efficient way and we have the ownership of the support tools used by the support organizations.
What you'll do here as Service Manager?
The Service Manager will work closely with Head Regional Technical Services, Global Sales, and other organizations within Axis to develop and implement new service and support offerings. This includes setting the future roadmap with prioritized activities, while also being hands-on with maintenance plans, needs and prioritizations and making things happen.
Your key responsibility areas include, but are not limited to:
In collaboration with other key stakeholders (Head Regional Technical Services, Business Governance, IT, Global Sales & Marketing, Senior Management):
* Define and drive the global AI for support vision, it's strategy and roadmap.
* Define and drive the pro-active and self-help support strategies, and secure the implementation of the defined activities
* Together with key stakeholders, play an important role in supporting continued long-term loyalty and business growth with Axis partners and customers,
Support and service related projects:
* Drive assigned support related projects and tasks as and when required
* Engage in related projects for alignment on objectives, priorities and deliverables
* Support project in estimation of project timeframes, creation of project plans and relevant delivery milestones.
This position will be based in Lund but traveling to the Regional Support and Services organizations is a natural part of the job. This position reports to the Manager of Customer Services.
Who are we looking for?
We are looking for a person with 5+ years background within the area of customer service management, and the ability to drive global initiatives and business development is important. You will also be involved in the work with Service & Support related IT and AI tools/solutions, so IT background/knowledge is a big advantage.
You have an interest in building close business relations both in- and outside of the Global Sales & Marketing organization. You like to see the big picture and plan strategically and long-term. At the same time, you don't hesitate to be hands-on and make things happen here and now. Have good creative thinking and problem-solving skills, as well as an ability to confidently express complex ideas in an articulate, concise manner. You are comfortable with making and justifying difficult decisions.
You are a good communicator with strong people and networking skills with an excellent ability to effectively cooperate with diverse stakeholders, influence, motivate and think critically.
We also think that you have/are:
* Driven and self-motivated
* Excellent written and verbal communication skills, fluent in English
* Analytical and perceptive
You like to work in a global environment characterized by teamwork. As teamwork is crucial for Axis as a whole and for the Customer Services team, we believe it 's important that you can contribute to a good team spirit promoting a positive, creative and stimulating work environment. Since there are many parallel projects/tasks/requests that will be investigated, developed and/or implemented at the same time, you will need to be structured, good at setting priorities and with good time management skills.
We'd love to hear that you have/are:
* Bachelor's degree in relevant area
* Extensive experience from product manager/product owner role
* Experienced in driving continuous improvements with maximum effect.
What Axis has to offer
Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance - and even your own Axis bicycle.
To learn more about Axis, our innovative products, solutions, and vibrant company culture, explore:
Life at Axis blog
Engineering at Axis blog
Innovation at Axis
Ready to act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more about the position from our recruiting manager Per-Johan Persson +46 761442196, per-
Ersättning Not Specified
Så ansöker du Sista dag att ansöka är 2025-11-12
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "R-122579".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Axis Communications AB (org.nr 556253-6143)
Jobbnummer 9569853