Service Manager for Global Voice and Telephony
Volvo Car Corporation(Prd) / Datajobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla datajobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Volvo Car Corporation(Prd) i Göteborg,
Borås,
Götene,
Skövde,
Olofström eller i
hela Sverige At CED, Consumer and Enterprise Digital (former Information & Technology, IT), you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create IT innovations that support the company's overall business development and daily operations. And ultimately - you will contribute to a superior experience for the people who buy and drive a Volvo.
Within CED, IT Services (ITS) is responsible for all End User & Collaboration, Infrastructure & Platform Services within Volvo Car Group globally. Our mission is to develop and deliver business valued IT Services to drive globalization, growth and change, with continued cost efficiency. As individuals and as a team we are accountable for working according to the guiding principles; act proactive and professional, strive for speed and quality in deliverables, build close business interaction and understanding.
The Collaboration team is responsible for a wide range of Collaboration services. We currently work out of a sourcing model where partners cares for the operational model and delivers daily operations. Our job is to make sure that the services meet the business requirements, both short- and long term. This is done by supplier management, governance and clear strategies.
We are now looking for a Service Manager for Global Voice and Telephony. The role comes with lots of responsibility - and lots of fun. You will be responsible for the day-to-day operations, maintenance and support of companywide Voice and Telephony services including Mobile services in Sweden and act as a subject matter expert for these services.
This also includes dialogue with Business about their specific needs and offer them adequate opportunities. You will participate and support negotiations of appropriate service levels and contracts as well as coordinate and prioritize development and delivery activities for these services.
Main Responsibilities
* Responsible for daily operations, maintenance and support of a deployed IT Service and its offerings
+ Planning and execution of operational activities including the coordination of the supply of the components making up the IT Service and its offerings
+ Lead and coach the team towards objectives
+ Drive IT Service improvements based on the results of the measurements
+ Manage escalations
+ Ensure that appropriate frameworks are used and improved (models, methods, tools, processes, templates etc.
* Participate and support negotiations of appropriate SLAs, OLAs and Contracts
* Serve as a subject matter expert for the overall IT Service and its offerings
* Follow the market to proactively identify improvements and new service opportunities
* Lifecycle Management
Required Qualifications
* 5+ years documented experience working with IT infrastructure services, Service Management and Supplier Governance
* Profound technical knowledge within the Voice and Telephony area incl. Mobile Services
* Good knowledge and experience of ITIL V.3 including Service Operation, Service Improvement and Service Transition
* Understand how the services are / should be composed (infrastructure & platforms, applications, data, integrations etc.)
* Understand and predict the end user collaboration needs
* Tactical Maintenance planning and implementation
* Underpinning contracts and supplier service level management
Personal qualities
* Focused on Customers and Customer value
* Communicative enabling international collaboration with the global community
* Excellent communication skills (written and spoken) in Swedish and English
* Excellent ability to build good relations to customers, colleagues and project teams
* Excellent ability to take initiatives, plan and execute
* Works naturally with continuous improvements
* Structured and analytical
* Ability to deal with customers in a professional manner and to deliver in time with high quality (service oriented)
* Demonstrates, encourages and rewards openness, respect and willingness to question own suppositions and established ways of thinking across organizational and technical boarders
* Self-motivated and result oriented with a strong driving force for driving change and implementation
Meritorious
* University Degree or equivalent experience
* Certified ITIL V.3
* Experience of services and/or technology related to Contact Center
* Experience within the automotive sector
* Experience of agile processes
Contact & Apply
Please apply via the link by October 30th. CV's and applications will not be accepted by email.
For questions about the position you may email Per Skoglung, Manager Collaboration Services,
per.skoglund.2@volvocars.com.
For questions regarding the recruitment process you can contact Jaimee Watson, Experienced Recruiter,
Jaimee.watson.helm@volvocars.com #LI-POST
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2017-10-11ErsättningSALARY
Så ansöker duSista dag att ansöka är 2017-10-30
Ange följande referens när du ansöker: 3674
Klicka på denna länk för att göra din ansökanKontaktJaimee Watson Helm
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
41878 Göteborg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 3745712
Observera att sista ansökningsdag har passerat.