Service Desk Agent
Foxway AB / Supportteknikerjobb / Malmö
2025-03-10
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Service Desk are now looking for a Service Desk Agent to join us!
Are you passionate about providing exceptional service to customers? Join our team at Service Desk as a Service Desk Agent! As the first point of contact between Foxway and our valued customers, you'll play a crucial role in ensuring their satisfaction. Your responsibilities will include resolving cases, handling phone inquiries, generating reports, and collaborating effectively with other departments.
Responsibilities as a Service Desk Agent
As the first point of contact for our customer support, you will play a key role in providing high-quality service and troubleshooting assistance to our customers.
Additionally, you will:
Serve as the first point of contact for all IT-related inquiries via phone, email, or in-person.
Assist with user account management, including password resets, access requests, and security protocols.
Guide users through troubleshooting steps and provide clear, non-technical explanations.
Maintain up-to-date knowledge of company systems, tools, and processes.
Adhere to service level agreements (SLAs) and internal performance targets.
Collaborate with other teams within the company, assist with keeping the knowledge base updated and continues improvement of our routines.
Qualifications
2+ years proven experience in with help/service desk, or a role we deem similar.
Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.) and remote support tools.
Excellent communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively.
To thrive and succeed with us...
You should have the ability to analyze and make your own decisions, a willingness to take ownership of your own work and strive for continuous improvement. It is advantageous if you thrive in a fast-paced environment, readily take on challenges, and enjoy learning new things. We also value a dynamic work ethic, showing great commitment and initiative.
Why work with us?
At Foxway, you can contribute to a more circular and sustainable future.
We have a fun, challenging, and supportive workplace culture.
Opportunities for personal growth and career advancement within the company.
Employee discounts in our online store.
Pension, insurance arrangements and health benefits.
We are evaluating applications continuously. Feel free to reach out to our TA Partner Ellen at
ellen.berggren@foxway.com should you have any questions.
Location: Malmö
Employment type: Full-time
This role requires on-site presence at the office at least four days a week to ensure effective coordination and collaboration with the team.
Så ansöker du Sista dag att ansöka är 2025-04-09
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Foxway AB (org.nr 556470-0309)
213 77 MALMÖ
Arbetsplats Foxway
Jobbnummer 9208972