Security technician L1

Hcl Technologies Sweden AB / Datajobb / Göteborg
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HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.

HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.

We are in the process of establishing a Cyber Security Fusion Center (CSFC) in Gothenburg for the European market.

For the CSFC we are now looking for different roles where Security technicians L1 are one.

Responsibilities
• Monitoring of Security Device alerts and opening tickets after validating them as per customer process using the templates.
• Monitoring the ITSM queue and ensuring the tickets are being addressed.
• Monitor the IPS alerts and open tickets where warranted.
• Log Monitoring with proper investigation and well documented mail communication.
• Daily/weekly/monthly monitoring sheet to be updated to reflect current data / date and sent within team on a daily basis, generation of ADHOC reports.
• Escalate to L2 for if any assistance/remediation is required

Skills :
Education and / or Experience Recommended:
Bachelor degree in IT

Professional/Technical Competencies:
Mandatory:
• 2-5 years of hand-on experience in operation and management of security infrastructure.
• Should be willing to work in 24x7 shifts.
• Demonstrated knowledge of ITIL principles and processes.
• Proficient in Microsoft Office, particularly Word, Excel, VISIO and PowerPoint.
• Strong written and verbal communications skills with the demonstrated ability to build effective relationships with peers and communicate at all levels within the organization.
• Ability to provide Tier 1 support and manage L1 level and monitoring tickets in production environment.
• Good communication skills and ability to communicate (both written & oral) clearly with various internal stakeholders and customer.

• Any technical certification will be an advantage.

Personal Profile:
• Customer oriented, service minded and result driven
• Analytic skills and ability to prioritize
• Excellent social and interpersonal skills
• Goal and result oriented with an open attitude
• Continuous personal development
• Team player
• Positive attitude and high working moral.

Do you find this role interesting and suitable? Kindly apply sharing your resume with Kavita.naker@hcl.com or through https://www.hcltech.com/jobs/...

For any information regarding the application or the role please reach out to Kavita.naker@hcl.com/poonam-k@hcl.com or Kristina.e@hcl.com

Union representatives for Gothenburg:
Unionen.goteborg@hcl.com
akademikerna@hcl.com

Varaktighet, arbetstid
Start Date - Immediate

Publiceringsdatum
2018-05-14

Så ansöker du
Sista dag att ansöka är 0001-01-01

Kontakt
Kavita.naker@hcl.com
Kristina.e@hcl.com

Företag
HCL Technologies Sweden AB

Adress
HCL Technologies Sweden AB
41878 GÖTEBORG

Kontorsadress
Gunnar Engellaus Väg 3, DA-huset

Jobbnummer
4141148

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