Operations & Planning Analyst
Klarna AB / Organisationsutvecklarjobb / Stockholm
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hela Sverige What you will do:
Together with the data modelling team, produce contact volume and staffing forecasts to both internal and external stakeholders
Analyze contact data, trends and KPIs to predict future volume patterns
Monitor performance and create reporting material
Work closely with internal and external stakeholders to influence processes and business decisions
Key point of contact for our Vendors concerning forecasts
Work in a global environment with team members with different backgrounds, cultures and countries
As an Operations & Planning Analyst you are a key stakeholder in the Service Center domain responsible for forecasting staffing requirements for Klarna's in-house and outsourced Customer and Merchant Service processes. You work closely with our partners and process owners, and analyze performance and KPI data to improve forecasts and delivery in Service Center.
What you will do:
Together with the data modelling team, produce contact volume and staffing forecasts to both internal and external stakeholders
Analyze contact data, trends and KPIs to predict future volume patterns
Monitor performance and create reporting material
Work closely with internal and external stakeholders to influence processes and business decisions
Key point of contact for our Vendors concerning forecasts
Work in a global environment with team members with different backgrounds, cultures and countries
Success in this role requires a strong analytical mindset, stakeholder management and communication skills. You are skilled in working in Excel and it is preferred if you have experience from working with other tools such as SAS, Teleopti or PostgreSQL. You will have many contact points both within and outside of Klarna, and key will be that you are able to interact with them in an efficient manner.
Who we are
Klarna is Europe's fastest growing and most exciting financial technologies (FinTech) company valued at over $2.5bn and we're growing by 40% a year. Here at Klarna we are striving to become the world's most favourite way to buy. It is a bold objective, but we are well on course to achieving it.
Klarna is already operating in 18 markets and we plan to keep expanding. We serve 60 million consumers, work with 70 000 merchants and process more than a million transactions a day. We have some pretty heavy-weight investors including Visa, Sequoia Capital, Permira and Anders Povlsen.
Unicorns are rare - and we are one of them! Unicorns are tech startups valued at over 1$Bn. Moreover, Klarna is listed 8th on CNBC most 'disruptive companies in the world' list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments.
Publiceringsdatum2018-08-29Så ansöker duSista dag att ansöka är 2018-12-31
Klicka på denna länk för att göra din ansökanFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
Jobbnummer 4316331
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