Norwegian Speaking Customer Care Specialist
Incluso AB / Kundservicejobb / Göteborg
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hela Sverige We are looking for a Norwegian Speaking Customer Care Specialist for an international company in Stockholm. Assignment period is the whole summer between June 1st to August 31st. Possibility of extension after that.
The company is driving change in automotive. Be part of the change.
Nothing beats being part of positive change. They're on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of operations. Right now, the company has several exciting job openings as Customer Care Specialist with focus on supporting consumers for the company.
The company is pushing the boundaries within electrification, design, safety and sustainability. The role as a Customer Care Specialist at within the organization Customer Care gives you the unique opportunity to create great customer experience for the consumers. Customer Care is the link between the company Group brands, the consumer and the dealer/workshop. They provide consumers excellent experience by engaging them with partners' products, services and offers.
What you will do
As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting the mission to improve the society we live in and bring the brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.
In this role you will communicate with consumers based on their needs via phone, email, chat and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also coordinate towing and roadside services for car owners having breakdown. Another part is also to manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate the customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in processes.
Do you fit the profile?
Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way and learn new things? Then this could be the right opportunity for you.
The company values previous experience within customer care operations and/or customer service from sales-oriented brands. They believe that you know how to work with CRM systems and are proficient with use of technology and software. You have excellent oral and written communication skills in English plus fluency in Norwegian. Having a valid driver's license is a plus! In this role you will need to have the ability to work also evening hours, weekends and holidays, the company is available for consumers when they need help.
Experience is important, but personality is key!
You are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.
The Company
The company's purpose is to provide freedom to move, in a personal, sustainable and safe way. They are committed to simplifying their customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. The company's continued success is the result of a collaborative, diverse, and inclusive working environment. The people of the company are committed to making a difference in the world. Today, the company is one of the most well-known and respected car brands, with over 43,000 employees across the globe. They believe in bringing out the best in each other and harnessing the true power of people. At this company your career is designed around your talents and aspirations so you can reach your full potential. Join the company on a journey of a lifetime as they create safety, autonomous driving and electrification technologies of tomorrow.
This is a full-time consultant position through Incluso in Gothenburg. The contract period is the whole summer between June 1st to August 31st (3 months). Possibility of extension after that.
Please submit your CV and cover letter (in English) as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.
Så ansöker du Sista dag att ansöka är 2023-05-06
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Incluso AB (org.nr 559002-3213)
418 78 GÖTEBORG
Jobbnummer 7633975
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