Nordic Call Center Specialist
Verisure Securitas Direct / Administratörsjobb / Linköping
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hela Sverige Visa alla jobb hos Verisure Securitas Direct i Linköping,
Jönköping,
Lidköping,
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Stockholm eller i
hela Sverige Are you an analytical and structured Call Center Specialist and want to make a difference within a leading international company that offers attractive employment conditions with global opportunities?
At Verisure you can enjoy a challenging and rewarding career in a dynamic and fast-growing company with a strong safety agenda.
We are looking for an ambitious and business-driven Call Center Specialist located in either in Linkoping, Copenhagen or Oslo.
Job Description
As our Nordic Call Center Specialist, you will lead and support Operations in the Nordic countries. You will be part of a Business improvement team within Operations and have close cooperation with our Center of Excellence (CoE) in Madrid and IT Nordics. You will be responsible for ensuring optimal business processes and know-how within each country as well as securing and supporting the implementation of new tools and systems. Therefore, you will be responsible to take lead on projects, continuously improve internal processes, define ways of working and standardization across the Nordics.
Core responsibilities
• You will work closely with the local Operation teams in Norway, Sweden, Denmark and Finland to define requirements, map business processes and continuously improve call center performance.
• Take lead on implementing new systems and tools within our Call Centers.
• Continuously improve internal processes and secure optimal use of tools available across the Nordics.
• Continuously review and plan requirements based on the needs and existing processes in the organization.
• You will be responsible for analyzing the impact of system and process changes.
• Ensure proper governance and that the management process is efficient and structured.
• You will have extensive collaboration with local Operation teams, Center of excellence and Nordic IT to secure delivery of improvements.
Required Qualifications
• MSc in Business Administration, IT or similar.
• 3-5 years of experience in a fast-paced international company.
• Knowledge within Call Centers and telephony systems and hands-on experience with managing and optimizing a telephony system in a call center environment.
• Experience with project management, process mapping and defining best practice/standardization.
• Experience with workflows, queue architecture and call routing.
• Strong analytical capabilities and a proven track record of business impact.
• Self-driven and a structured approach to work.
• You are able quickly to identify and address challenges and improvements.
• Strong interpersonal skills with a proven track record of managing multiple stakeholders.
• Fluency in written and spoken English.
About Verisure
Verisure has undergone a severe transformation and rapid organizational growth during the last years. We are building a high-performance organization through investing in our people and creating great development and growth opportunities.
On a global scale, Verisure Securitas Direct Group is the leading European provider of professionally-monitored alarms that include 24/7 response services. We cover the whole value chain from customer insights to product development and innovation, thoughtful design, personal sales, professional installation & service and 24/7 expert monitoring solutions and services. Thanks to our customer-centred model, our 3 million+ customers are among the most satisfied and loyal in the industry. We are present in 15 countries across Europe and Latin.
Application and contact
Please send your CV and application through the application form. For further information about the position please contact HR Business Partner, Anna Janglbad at
anna.jangblad@verisure.se.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-02-13ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-08-02
Klicka på denna länk för att göra din ansökanKontaktAnna Jangblad
anna.jangblad@verisure.seFöretagVerisure Securitas Direct
AdressVerisure Securitas Direct
Gumpekullavägen 8
58278 Linköping
KontorsadressGumpekullavägen 8, Linköping
Jobbnummer 4611853
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