Nike Sweden is looking for a Customer Service Specialist
Adecco Sweden AB / Butikssäljarjobb / Solna
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hela Sverige Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Sales partners with retailers — from a football specialty store in Rome to a Macy's department store in New York — to deliver the products, experiences and brand stories that make Nike the preeminent sports brand. It starts with the best sales team in the industry: Nike Sales employees keenly understand consumers, the marketplaces and Nike products. They collaborate with Nike Marketing, Merchandising and Product teams to create sales assortments for each season. The Sales teams' expertise and retail mindset ignites and sustains a focus on information, inspiration and connection to accelerate the growth of NIKE, Inc.
Responsibilities
As our Customer Service Specialist you will be responsible to support in-season order book execution for Field Accounts to enable sustainable and profitable growth for Nike.
Execute efficient order management processes to plan and deliver seasonal order books. Monitor key supply chain metrics regarding inventory, order book flow and coverage.
Highlight product delays and communicate order book challenges.
Manage product launches with category coordinator and monitor product delivery dates.
Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests.
Provide input into shipping goal setting & tracking process for Field Accounts.
Support the Customer Service Lead to implement best practice tools & processes identified within the COPS and Nike departments.
Requirements
Strong Customer Service mindset with focus on delivering superior Customer Service. Understanding of customer service values and behaviors.
Consumer / customer oriented with good understanding of sports retail business.
Sound written and verbal communication skills. Fluency in English and Swedish, both written and spoken. Danish language would be considered a plus.
SAP knowledge, MS Word, Windows, Excel, Power Point.
Min Bachelor degree is required, and relevant work experience preferred.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
Are you interested? We encourage you to send your application with a CV and personal letter as soon as possible, since applications are handled continuously! In this recruitment we are working with Adecco. If you have any questions please contact Tove Östberg or Maja Bergelv, 08-100500.
Varaktighet, arbetstid
Heltid Heltid, tillsvidare.
Publiceringsdatum2016-06-17ErsättningEnligt ö.k.
Så ansöker duSista dag att ansöka är 2016-07-01
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Klicka på denna länk för att göra din ansökanKontaktTove Östberg 08-598 980 25
Maja Bergelv 0859898132
Maja.Bergelv@adecco.seFöretagAdecco Sweden AB
AdressAdecco Sweden AB
Kungsgatan 60
10224 STOCKHOLM
KontorsadressKungsgatan 60
Övriga kontaktuppgifter Jobbnummer 2912302
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