Kundtjänstmedarbetare
MoneyGram International / Butikssäljarjobb / Stockholm
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ROLE PURPOSE: To provide information, promote and complete transactions for the MoneyGram money transfer service, ensuring compliance with all legal regulations and MoneyGram processes and procedures. KEY ACCOUNTABILITIES: . Act as the central point for all enquiries about the MoneyGram money transfer service, providing leaflets, guidance, pricing and product information as appropriate. . Complete money transfer transactions ensuring that all appropriate information and ID is collected from the customer and all MoneyGram paperwork and documentation is completed and subsequently filed or passed to the customer as appropriate. . Maintain effective filing systems and records, ensuring that reports and documentation are passed to the Regional Compliance function as required. . Ensure that all monies received are stored securely within the retail unit and passed to the external courier service with all appropriate documentation. . Ensure that the area is well stocked with point of sale promotional literature, pricing information and forms at all times. Liaise with the appropriate parties to obtain new stock as required. . When the area is quiet, and as advised by line manager, pass promotional flyers to customers within the immediate vicinity of the shop, ensuring however the service desk is manned at all times. . Prepare reports on transaction volumes and customer feedback and provide to line manager or on a daily/weekly basis. . On a regular basis, obtain and record customer information to develop database on customer habits. . Ensure that the security of the retail unit is maintained at all times
Publiceringsdatum2014-06-26Utbildning och erfarenhetQUALIFICATIONS, EXPERIENCE & SKILLS: . Good standard of education. . Solid customer services experience. Hospitality, retail or teller experience preferred. Will have experience of taking and being responsible for cash payments. . Computer literate - able to use MS Word and Excel. . Clear communication skills - able to interact with and be sensitive to a broad range of cultures and socio-economic backgrounds. Be able to build rapport and trust with customers. . Strong and professional customer focus. . Must be able to follow guidelines and procedures to the letter and know when to refer/escalate issues upwards. . Demonstrates high levels of energy, self-motivated and enthusiastic. . Fluent in written and spoken Swedish and in addition to near fluency in English will be required. Fluency in a third language will be appreciated. . Ability to commit to and demonstrate the Corporate Values: Respect, Courage, Passion, Integrity and Teamwork.
Arbetstider och omfattningTillsvidare
Heltid
TillträdeSnarast
ErsättningFast lön
KontaktLennart Söderblom.
lsoderblom@moneygram.comAmbreen Khasru-Faucher
akhasrufaucher@moneygram.comFöretagMoneyGram International
AdressMoneyGram International
Sveavägen 98
11350 STOCKHOLM
KontorsadressSveavägen 98
Övriga kontaktuppgifterTelefonnummer: 0733312140
E-postadress:
akhasrufaucher@moneygram.com Jobbnummer 1922685
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