Knowledge coordinator/support in Gothenburg
Dfind IT AB / Supportteknikerjobb / Göteborg
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To an international company placed at Lindholmen we are now looking for an Knowledge and Support coordinatior with great skills of Sharepoint and experience of trainig.
Assignment Description:
You will be a part of Collaboration Services where SharePoint is the main collaboration platform used by the business. During 2019 we will be releasing more services related to Microsoft O365 and other suppliers. The knowledge- and support coordinator role is a vital function in achieving high user adoption of these new services. The role will also encompass supporting the development team in support matters and to make sure the knowledge articles in the ITSM tool is of high quality and usable to the correct audience.
• Act as 2nd line support and coordinate the work between teams within the support setup
• Coordinate knowledge management and learning activities across Collaboration Services applications
• The training coordinator will be responsible for managing, designing, developing, coordinating and conducting the training. This also include communicating with managers to identify training needs
• Be responsible for the knowledge management within the team but also provide relevant support regarding how to structure information within the service to make sure the knowledge is easy to access and use
• Support the implementation of the ITIL Knowledge Management process and a new ITSM tool from a collaboration Services perspective
• Support in implementing O365 services and achieving a high adoption and satisfaction among the end users
Qualifications
• Proven experience from knowledge management and knowledge article structures
• Experience with SharePoint administration and support; this includes access permissions
• Experience managing a SharePoint site such as document libraries, contact lists, announcement list and alerts
• Experience troubleshooting problems and user community questions
• Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
• Good English and good at writing instructional texts in English
• Hands-on experience coordinating multiple training events in a corporate setting
• Knowhow in how to best structure a WIKI
• ITIL Foundation v3 knowledge
It is important for us to make use of all skills in the labor market. We welcome all applicants and strive for diversity.
This will be a long term assignment as an Consultant with Dfinf IT.
About Dfind IT
Dfind IT is a recruitment and consulting company offering a meaningful career as a consultant in IT. Our ambition is to be the best employer in the market. At Dfind IT, you have the opportunity to develop your skills and build your resume through various assignments with our customers while receiving support and guidance from your consultant manager. In addition, we offer a wide range of courses and seminars
Of course, we also offer collective union agreements and benefits such as insurance, health care, occupational health care and discount on gym memberships.
Deadline for application: 2019-01-18 selection and interviews will take place continuously. The position may be filled before the closing date, so please apply as soon as possible.
Information: Karin Kvist, Konsultchef,
karin.kvist@dfind.seVaraktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-12-19ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-01-18
Ange följande referens när du ansöker: 201190332
Klicka på denna länk för att göra din ansökanKontaktKarin Kvist
karin.kvist@dfind.seFöretagDfind IT AB
AdressDfind IT AB
Södra Hamngatan 35
41110 GÖTEBORG
KontorsadressSödra Hamngatan 35, 41110 GÖTEBORG
Jobbnummer 4518153
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