Junior product specialist
StudentWork Sharper AB / Maskiningenjörsjobb / Stockholm
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Danderyd eller i
hela Sverige About the client
Our customer designs, manufactures and sells a unique X-ray source based on the proprietary MetalJet technology. Currently they are a 11 person company, but with the clear ambition to grow over time as sales take off. They are also working with expanding the product portfolio with more conventional microfocus x-ray tubes.
The service and support has so far been handled by the development team, but with a growing number of installed systems around the globe they think it is time to find a devoted service and support person.
They are a small and expanding company and it is important to be a â€jack of all tradesâ€, to be able to take on a wide range of tasks.
Worktasks
• Position is based in Stockholm
o We are still a small company with close contact between all functions. We believe it is necessary to be present at the office in Stockholm.
• Much travel
o The position includes a significant amount of travel to customers for installations and service. Over time we estimate that 50% of the time might be spent travelling the globe.
• … but also remote support
o We also try to have our customers serve their sources themselves through remote support. We believe that you will act as a first line of support trying to answer questions over phone and e-mail. If needed you can, however, escalate to involve the development team.
Your profile
• Technical knowledge needed
• You must be very comfortable working with high-technology products. We especially value specific knowledge about:
• Vacuum equipment
• X-ray technology
• Control software in Linux environment
• Electronics
• Hands on mechanics
• Systematic troubleshooting
• Language
• The market is almost entirely outside of Sweden so excellent knowledge of English is of paramount importance.
• Other languages are also of interest
• Structure and order (manuals etc.)
• Efficient ingredients of good service is structured work, e.g., continuously updated manuals make it possible to refer to the manual rather than writing a specific instruction to a customer.
In the service and support role it is important to take active part in developing the manuals.
• It is also important to keep good track of service issues to document the history of systems and as a basis of charging for the service etc. We will probably track all service using some software. Devotion to this topic is important.
• Support sales
• Good service can be the best sales. You should work closely with the sales department in finding when a customer might be interested in an upgrade or similar.
Education and background
We believe that a strong technical background is required. You probably have some engineering degree, but hopefully also a strong hands on technical experience through e.g. a hobby or previous work.
About us
Sharper is specialised in search and selection of qualified personnel, such as managers, engineers, IT-specialists, HR-experts and positions with responsibility for personnel, sales or project leading. We offer our services in Finance, IT, administration, construction, corporate, HR, insurance, legal, marketing, pharma, real estate, sales, science and technology.
Publiceringsdatum2014-10-20Arbetstider och omfattningHeltid tillsvidareanställning
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2014-11-09
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Klicka på denna länk för att göra din ansökanKontaktKarin Blückert 0735800872
karin.bluckert@sharper.seFöretagStudentwork Sharper AB
AdressStudentwork Sharper AB
Luntmakargatan 66
11351 Stockholm
KontorsadressLuntmakargatan 66, Stockholm
Övriga kontaktuppgifter Jobbnummer 2037499
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