IT Support Manager for a Global VC Firm

Safemind AB / Supportteknikerjobb / Stockholm
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About EQT

EQT is a leading alternative investments firm with approximately EUR 31 billion in raised capital across 21 funds. EQT funds have portfolio companies in Europe, Asia and the US with total sales of more than EUR 17 billion and approximately 100,000 employees. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. For more information see http://www.eqtpartners.com

The Role

As IT Support Manager you will lead a globally distributed team, currently in 4 locations, with a mix of employees and consultants to deliver first line support for approximately 500 users on both Mac and Windows, Android and iOS. You will work in a mix of legacy systems with a strong direction towards a more modern cloud based technology stack, including G Suite, Dropbox, Slack and Salesforce.com. You will report to the CIO and take part in EQTs IT lead team with peers in charge of different areas of the business. The role is based at our headquarters in Stockholm, occasional travel will be needed.

Main Work tasks

The responsibilities for this role include

Lead the global team that works with first line support for all EQT employees worldwide

Drive a continuous improvement mindset in the team, measure adoption and satisfaction. Maintain a data-driven environment.

Responsible for end user training of EQT employees in IT matters

Managing the employee lifecycle from an IT perspective

Preparing and running recurring IT reviews

Vendor management and licensing

Coaching/Mentoring team members in Project management of various IT related projects

Provide senior technical resource expertise on systems, processes, and procedures. Be available as required to provide guidance and answer questions.

Establish and maintain effective professional working relationships with co-workers, and every level of management

"Coaching and mentoring team members for future growth"

Skills we look for:

Excellent organisational skills

Strong leadership and decision making skills

Excellent analytical and problem solving skills

Understanding of complex information and requirements

Good prioritisation skills and be flexible enough to adapt plans

IT skills combined with a good head for business

Ability to explain complex systems in simple terms

An ability to work to tight deadlines and within constraints

About you and what we offer

We look for an outgoing and service minded leader with experience of IT support in a global organisation. To succeed in this role we believe you have experience of leading a distributed team and of good practices within IT support. We highly value modern ways of working, data driven decision making and continuous process improvements.

We offer an informal and fun work environment with skilled and dedicated colleagues, and you'll get the full ownership to shape the future of IT support.

If you have any questions about the role, feel free to reach out to Dani Nguyen (dani.nguyen@safemind.se), Recruiter at Safemind.

Varaktighet, arbetstid
Heltid tillsvidareanställning

Publiceringsdatum
2017-03-06

Ersättning
Månadslön - Fast lön

Så ansöker du
Sista dag att ansöka är 2017-03-31
Ange följande referens när du ansöker: safemind1442
Klicka på denna länk för att göra din ansökan

Företag
Safemind AB

Adress
Safemind AB
Luntmakargatan 26
11137 Stockholm

Kontorsadress
Luntmakargatan 26

Jobbnummer
3356969

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