IT Delivery Manager for Airlines
Amadeus Scandinavia Aktiebolag / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Amadeus Scandinavia Aktiebolag i Stockholm The extended account team works together to understand and address all aspects of the customers' business needs. As part of this team, your role as IT Delivery Manager is to provide top quality and consistent service delivery to your customers, along a full range of IT and e-commerce products and services. For certain accounts, you are also the functional entry point to provide specialist knowledge and expertise on Amadeus products and solutions.
In charge of your own customer portfolio, you oversee each delivery throughout the lifetime of each customer. You have the capacity to develop and maintain a strong internal network and you use your ability as an influencer to mobilise other parts of the organisation to ensure we are meeting customer expectations. Customers rely on you to provide functional guidance and advice for implementation and ensure optimal use of solutions or services.
Main responsibility
CUSTOMER MANAGEMENT
• Develop existing relationships with both IT & Business executives at the appropriate functional & operational level to reinforce & sustain strategic partnership with customers
• Provide quality & consistency of on-going delivery in IT and e-commerce
• Incorporate prioritization from Account Management to ensure highest level of customer satisfaction
• Facilitate the transition from implementation to customer management phase by being involved during the programme to ensure an efficient hand-over
• Obtain committed delivery timescales internally, communicate accordingly to Customer: ensure their adherance to the plan & follow up on delivery dates
• Provide regular dashboard on deliverables to customer in coordination with Marketing & Portfolio Management (customer satisfaction survey team) (Customer Dashboard)
• Attend Steerings & regular meetings with customers
• Ensure that delivered solution or service to customer corresponds to what has been defined in the contract & that customer understands its full capability
INTERNAL COMMUNICATION
'- Ensure and facilitate high degree of interaction with Extended Account Team, Product Management and Post-Implementation Management
• Actively share account information within the Extended Account team and with other stakeholders
• Collaborate to knowledge creation, sharing and maintenance with commercial support teams (Portfolio Management, Sales Engineering, Legal, etc.)
• Identify, share and re-use functional Best Practices, experiences, and lessons learned within Airline IT and with Distribution (through forums, calls, communities, etc)
You have 5-8 years experience of working in a Travel Industry IT customer facing environmentand experience of working in an IT Services and/or Service Delivery environment.
You have Business and IT Operations understanding of the Airline IT, Global Distribution System (GDS) and Travel industry.
You have excellent communication and presentation skills; capable of interfacing with customers at all levels.
Other skills needed:
• Ability to build credibility and to keep good relationship with customers while preserving Amadeus' interests.
• Team player
• Self motivated and ability to work independently with minimal supervision
• High organizational skills and perseverance
• Able to multi-task, and to work to deadlines
• Organized and methodical approach to the problems
• Negotiation skills
• Influence and conflict management
Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes.
Our people are driven by a passion for 'Where next?' and our ambition is to improve the travel experience of hundreds of millions of people every day. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travellers better and to manage their own business more effectively.
Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.
Publiceringsdatum2017-06-28Så ansöker duSista dag att ansöka är 2017-08-31
Ange följande referens när du ansöker: IT Delivery Manager
KontaktMaria Hoffman
maria.hoffman@sca.amadeus.comFöretagAMADEUS SCANDINAVIA AKTIEBOLAG
AdressAMADEUS SCANDINAVIA AKTIEBOLAG
BOX 6602
11384 STOCKHOLM
KontorsadressHälsingegatan 49
Jobbnummer 3579818
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