Incident Coordinator
Bwin Games AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Bwin Games AB i Stockholm We are looking to recruit an Incident Coordinator for an 18 month vacancy to our existing team of Incident Coordinators within Customer Service in Stockholm.
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General description
Responsible for the daily operational tasks in regards to the incident handling. The Incident Coordinator will act as the interface between the Customer Service (CSG) and the IT departments. Further purpose of the role will be to transfer technical knowledge to the CSG department and increase the customer focus in the technical departments. Finally, the Incident Coordinator will assist the incident manager in various tasks and projects and act as stand-in for the Incident Manager.
Main tasks
The main focus of the incident coordinator will be the coordination of incidents in order to ensure that normal service operation is restored as quickly as possible. This will be achieved through standard, best practice, incident handling on a 24/7 basis. The Incident Coordinator will be coordinating the incident work for incidents occurring in our technical infrastructure.
The Incident Coordinator will report directly to the Section Head, but cooperation with other stakeholders within CSG as well as outside the department is hugely important for the success of this role. Incident tasks and daily operations will be shared between the team members within the ?incident team?. Furthermore, the Incident Coordinator will be involved with generating weekly and monthly incident reports and availability reports. One further requirement is to document knowledge gained and ensure that the whole CSG team will benefit from it.
Required skills and experience
Excellent communication skills
Customer focus
Technical background and/or experience of complex technical infrastructures
Coordination and steering of human resources.
Personal requirements
Process/ ITIL driven
Basic understanding of LINUX based applications and operating systems
Ability to perform under stress with no significant loss in quality
Deliver within the deadlines
Team player, social skills
Application
Please apply online by following this link:
www.bwingames.se no later than the 19th of January 2011. All applications should be written in English.
Publiceringsdatum2011-01-04Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
ErsättningFast lön
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FöretagBWIN GAMES AB
AdressBWIN GAMES AB
Klarabergsviadukten 82
11164 STOCKHOLM
KontorsadressKlarabergsviakdukten 82
STOCKHOLM
KontaktuppgifterTelefonnummer: 08-564 47 000
Faxnummer: 08-56247001
Jobbnummer 814201
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