Head of Service Desk
Nasdaq / Chefsjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla chefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Nasdaq i Stockholm,
Umeå eller i
hela Sverige Do you want to have global impact working within the epicenter of the financial industry?
Nasdaq is building out our Global Service Desk Organization for SaaS services and is looking for a strong leader to drive this key initiative.
As the Head of Global Service Desk you will need to be innovative and demonstrate thoughtful leadership, with the ability to foster a positive and effective work environment which will fuel client success. This position will be based in Stockholm, Sweden within our Market Technology- Client Success Organization.
In this role, you will play a significant part in delivering the next generation service-based technology to Nasdaq's clients around the world. A key objective for this new position will be to further improve and advance the existing Service Desk function while in parallel building out new capabilities catered for the new services which Nasdaq is bringing to the market.
As the new Head of Service Desk you will manage and develop the global team of Service Desk professionals to enable enhanced client success and delivery of advanced technical solutions. You will be working in a highly skilled team and be a member of the Client Success Management team that is characterized by innovation and development in a high pace working environment.
Further responsibilities:
* Develop new SaaS based offerings together with the Product Management function at Nasdaq Market Technology
* Drive service excellence
* Develop internal and external clients relationships
* Apply technology to automate service delivery
* Define interfaces and develop intra-departmental processes
* Constantly work with quality and efficiency improvements
Experience and Professional Accomplishments:
* University degree; MSc and/or MBA or equivalent experience
* Senior Management experience from IT Service Management
Skills and Requirements:
* Proven experience from working with geographically diverse service delivery locations
* Excellent stakeholder management skills and the ability to execute clear and precise C-Level suite presentations
* You are efficient and client oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels
* Experience from SaaS
* Knowledge in ITIL
* Experience working in international financial markets
At Nasdaq we strive to challenge the status quo and always look for new ways to improve and exceed the collective goals of our teams, company and customers. A strong inner drive and adaptability is therefore essential to succeed at Nasdaq. Furthermore, you need to be structured and thrive in a fast changing environment.
This is a full time position located in Stockholm, Sweden. As the process is ongoing, please submit your application in English as soon as possible.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
Varaktighet, arbetstid
Heltid Permanent
Publiceringsdatum2019-05-03ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2019-05-14
Ange följande referens när du ansöker: R0003911
Klicka på denna länk för att göra din ansökanKontaktAnastazja Mielcarek
Anastazja.Mielcarek@nasdaq.com (212) 401 8700
FöretagNasdaq
AdressNasdaq
10578
10578 0180
KontorsadressTullvaktsvägen 15, SE-105 78 Stockholm, Sweden
Jobbnummer 4766730
Observera att sista ansökningsdag har passerat.