Head of Performance Solutions
Telia Company Global Services & Operations / Datajobb / Solna
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hela Sverige Global Services and Operations is responsible for Telia Company's global commercial excellence and technology leadership. Our 2 300 employees' job is create new businesses and explore potential revenue streams and long-term investment opportunities for the whole company and for all our customers. We are responsible for our global product portfolio, global business, customer experience and our brand architecture. We all work closely with our country markets to make sure that our services, networks and architecture are future proof, secure and add value to customers across all markets. This is how we enable Telia Company becoming a winning New Generation Telco.
Head of Perfomance Solutions, within OSS solutions , Global Services & Operations, IT Architecture and Transformation
Global Services and Operations is the forefront of New Generation Telco through commercial excellence and technology leadership. We make sure that we are geared up to deliver greatness to customers across all our markets. Services, networks and architecture are future proof, secure and add value.
Our job is to deliver skill, scale and simplicity. We create new business, explore potential revenue streams and make the long term bets. We're the company thought leaders and the catalyst for tomorrow's TeliaCompany. The winning Telia Company.
IT, Transformation & Architecture develops, implements and maintains future proof cloud based architecture framework to ensure that we can deliver products and services to our customers in all markets. We develop, implement and maintain internal IT solutions for Telia Company's all employees supporting global internal processes and way of working. We ensure that transformation initiatives are in line with future targets and monitor Telia Company's transformation initiatives.
As part of the IT, Transformation & Architecture (ITAT) organization we are now looking for a someone to lead our Monitoring Solutions team within our OSS Solutions unit.
OSS Solutions
OSS solutions within ITAT is responsible for Architecture, Design, Development, Maintenance and Service Management related to Telia Company common OSS IT solutions. From an IT domain point of view the unit is responsible for the RAN planning and presentation and service assurance applications, and IT service domain of Operations Support Systems. Business owners of these services are primarily Group and Country Networks and Service Assurance & Operations organisations including process owners for RAN planning& build and service assurance .
Job description
Head of Perfomance Solutions is a member of the OSS Solutions management team reporting to Head of OSS Solutions. As Head of Perfomance Solutions you will be is responsible for managing and controlling development, delivery and maintenance of group common IT OSS Services (Traffic Monitoring, Active and Passive probing) and IT Support Services delivered through in-house and external, platforms and applications. The focus will be to drive towards increased customer and service orientation, harmonization, simplification, consolidation and satisfaction, of both IT Services and related business processes.
You are, as manager for the unit, responsible for delivering expected results according to the defined targets, applying technology governance and vision.
The main responsibilities will be:
Provide performance management IT services that enable Data acquisition for SA process and analytics purposes. Traffic monitoring and optimisation functions to deliver value efficiently in the Service Assurance & Operations. IT systems development and maintenance per the agreed SLA with the business owner Acting as ISO and managing the budget for the named systems.
Expectations on you as Head of Perfomance Solutions are genuine interest for cooperation with the peers and stakeholders in different units, as well as desire to develop the organization towards more customer centric organization. You will be a key contributor to the success of ITAT and Global Services and Operations.
What we offer
We offer you a challenging and inspiring journey as we build our future with a strong technology organization at Telia Company. You will have a pivotal role in establishing baseline and high quality for technology to enable and reach superior customer experience. We offer you an environment where you together with your colleagues and peers will lead the organization towards more customer centric culture. We want you to be in our team in building market leadership for TeliaSonera.
Personal characteristic
You enjoy being a leader and want to lead by acting as a role model You display a positive outlook and high level of integrity You encourage cooperation and trust among team members and work groups as well as with the rest of the Telia Company organization You have genuine desire to develop and encourage people to reach their potential and succeed in their professions You enjoy being a member of our journey towards the New Generation Telco and guide others to the future
Qualifications
You have extensive business experience in the areas relevant for the position, with business acumen and good understanding of the strategic and tactical issues within the IT-services sector. You have successful and bold leadership experience as manager You optimize execution through goal and objective setting with related KPIs. You manage complex environments and proactively respond to issues in an innovative yet structured approach and integrity You are capable to respond resourcefully and responsively to challenging situations and able to foster a calming environment on the organization. You have solid work experience from international environment You have university degree in a relevant field You have excellent skills both in written and spoken English
Location
Farsta/Helsinki/Sundsvall
Application Deadline
September 7th, 2016. Candidates will be reviewed and interviewed continuously during the application period.
Contact information
For more information regarding the position, please contact Jari Grönblom , Head of OSS Solutions , by mobile +358 40 5516936 or email
jari.gronblom@teliasonera.comVaraktighet, arbetstid
Permanent Permanent
Publiceringsdatum2016-08-29ErsättningDue to Kollective agreement
Så ansöker duSista dag att ansöka är 2016-09-07
Klicka på denna länk för att göra din ansökanKontaktJari Grönblom +358 40-5516936
FöretagTelia Company Global Services & Operations
AdressTelia Company Global Services & Operations
Stjärntorget 1
16994 Solna
KontorsadressStjärntorget 1
Övriga kontaktuppgifter Jobbnummer 3017256
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