Global Warranty Manager
Volvo Group Trucks Technology / Försäljningsjobb / Göteborg
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hela Sverige Aftermarket Management is responsible for the performance of our global aftermarket (DCL) processes, including quality and customer support work and coordination of competence development in our retail operations. Scope includes aftermarket price management & sales support, warranty, field quality & customer support, retail competence development and DCL process & solution management.
Aftermarket management consists of 5 functions: Retail Network, Aftermarket Pricing & Sales, Warranty, Uptime and DCL Processes & Solutions.
Aftermarket Warranty is a global function and consists of 4 functions, Warranty Management, Campaign & Safety Management, UD Region Market Support and MACK Region Market Support.
The task of Warranty Management & Handling is to develop and support Volvo Group Trucks markets globally in the warranty process, as well as to ensure proper warranty compensation. We manage all of Volvo Group?s truck brands and operate globally in direct contact with regions/markets. The close cooperation with the regions means that we have an important role in detecting abnormal behaviours and in planning and implementing improvements within the warranty area.
We are now looking to recruit a:
Global Warranty Manager
The position holder will report to the Manager Regional Warranty Support.
Main activities and responsibilities
• Secure proper implementation and adherence of warranty policies
• Perform warranty audits at market and dealer
• Develop training material and perform warranty trainings
• Drive improvements which enhances claim quality
• Coach markets and regions in warranty management and drive continuous improvement
• Support /initiate updated warranty policies
• Facilitate sharing of best practice in warranty management areas
• Drive change management projects within warranty management
Profile
To be successful as Global Warranty Manager, you need a considerable drive and high integrity. You are analytical and have good communication skills and are able to represent the Volvo Group in contacts with regional and market representatives. Most probably you have experience from working with markets and/or dealers. You also have a passion for working with people in a global context.
Qualifications:
• University degree in technical or commercial area or equivalent knowledge based on experience
• Technical knowledge of trucks or a technical interest
• Aftermarket experience is a merit
• Experience from warranty and/or auditing is a merit
• Excellent presentation and communication skills
• Fluent in English, written and spoken
This position is based in Gothenburg, Sweden.
Frequent international travel is required
At Volvo Group Trucks Sales we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working groups increases group dynamics, creativity and new approaches to solutions
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-01-27ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-02-10
Ansökan kan skickas till e-postadress:
recruitment.sweden@volvo.comFöretagVolvo Group Trucks Technology
AdressVolvo Group Trucks Technology
40508 Göteborg
Jobbnummer 2637950
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