Freight Forwarder Supervisor to Customer Service Ocean Team
Damco Sweden AB / Övriga jobb / Göteborg
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Stockholm eller i
hela Sverige We are looking for one new member to join our Customer Service team that is responsible for delivering best in class Ocean freight services to our customers. Our aim is to build a long-term cooperation and relationship with our customers, where we as a professional partner in transportation, logistics and freight forwarding solutions perform our delivery towards the customer with the highest quality.
We offer a challenging position in the freight forwarding industry. You will get the opportunity to work in an international environment in an industry that is constantly changing and under development and in the same time you will get the opportunity to develop your own skills and professional experience.
The position will through the day to day interaction with both customers, vendors and colleagues around the globe offer lots of challenges and opportunities to positively impact a future career with Damco and the Maersk Group.
The position is located in Arendal (Gothenburg, Sweden).
Key Responsibilities:
Your role will be twofold: You will daily be handling a variation of tasks within freight forwarding and transportation as a Client Coordinator, as well as ensuring that the entire team stays consistent regarding quality and operational performance in your role as Customer Service Operational Supervisor. The work includes regular contact with our customers, suppliers, and other stakeholders which is why a high level of service, coordination skills and stakeholder managements is needed. You and your colleagues will manage, coordinate and monitor transport flows and integrated solutions with our customers. You will be the right hand of the team manager and responsible for continuous improvements and leading by example both operationally and according to our Damco values. You will be working closely with the team manager and the team financial supervisor to ensure that we monitor and proactively ensure best performance from all angels and that we are in line with respective KPI:s. It is imperative that you are proactive in the way that you work, excel at problem solving and have a high communicative skill
Your responsibilities and work tasks will amongst other be to:
• Handle clients and shipments from A to Z (from booking to financial settlements)
• Ensure correct treatment for each shipment (handle B/L's, customs documentation,
stakeholder contacts, financial settlements)
• Do customer visits with sales representative to sell our freight forwarding solutions.
• Administrative tasks such as invoicing, quotation, system updates etc.
• Help team manager ensure that tasks are being done correctly and in the
agreed, most efficient way throughout the team
• Be responsible for any additional operational training needed for the team
• Assist team members and sales in challenging client interactions related to operational tasks or issues
• Stay up to date with current market development and help build the Damco network
• Act as stand in for team manager when needed
As a candidate for the role as Customer Service Supervisor you need to be very well oriented and knowledgeable in import/export procedures, vendor management and logistics/ transportation set up. Extensive field experience from ocean logistics is a must.
We believe the ideal candidate has/is:
• Always service minded, with a flexible and proactive approach
• Great communication and stakeholder management skills
• The ability to handle a large workload without compromising the cooperation with customers, colleagues and other stakeholders.
• Ability to guide and coach people around you and always lead by example
• Well organized with strong attention to details
• Master English and Swedish on business level
Damco is part of the AP Moller Maersk Group and one of the world's leading providers of freight forwarding and supply chain management services. For more than 100 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.
With over 11,000 employees in over 300 owned offices across 90 countries around the world, we manage and serve some of the most advanced supply chains in the world; in a diverse range of industries.
When you join Damco, you 'll find that the world is your workplace. You 'll work in a culturally diverse, performance stimulating environment, surrounded by new ideas and different ways of doing things. Collaborative and commercial mindsets are the key cornerstones of being a high performer in Damco.
Publiceringsdatum2018-07-02Så ansöker duSista dag att ansöka är 2018-08-17
Klicka på denna länk för att göra din ansökanKontaktTherese Svensson +4670-962 35 20
FöretagDamco Sweden AB
AdressDamco Sweden AB
BOX 8773
40276 GÖTEBORG
KontorsadressTERMINALVÄGEN 17
Jobbnummer 4234844
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