First Line Business Support Specialist to Bayer

First Reserve AB / Butikssäljarjobb / Solna
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First Reserve är ett väletablerat rekryterings- bemannings och löneoutsourcingföretag. Vi har sedan 2003 hjälpt många kandidater att hitta sina drömjobb och våra kunder har fått professionellt stöd i att hitta rätt medarbetare till sitt företag.

First Reserve is now looking for a First Line Business Support Specialist to join our customer Bayer, located in Solna (Karolinska).

Overall Description

• Provide CRM system support to end users (LV1 support)
• Be point of contact for IMCM Support (LV2 support)
• Communicate updates and changes to Scandinavian end users
• Collect enhancement requests and new functionality requirements from end users
• Update and manage other CRM key support systems
• Participate in system and CRM data audits.
• Monitor system data quality
• Create reports for departments requiring CRM system data

Detailed Description
Provide system support to end-users (LV1 support)

• Gather system issues from end-users
• Use a tracker to log all system issues

• * Tracker can be:

• * * Shared mailbox
• * * Excel
• * * Ticketing system
• * * Any combination of above trackers

• * Resolve all reported issues in a timely manner:

• * * Attempt to resolve issue within LV1
• * * Engage with LV2 for issues that cannot be resolved by LV1

• * Continuously communicate on issue status with reporting end-user
• * Proactively determine if additional steps are required

Engage with IMCM Support (LV2 support)

• Report issues that cannot be solved by LV1, using agreed ticketing system
• Proactively follow up on tickets

• * Regular communication with LV2
• * Weekly ticket calls with LV2
• * Escalate tickets that don't meet SLA (Service Level Agreement)

Monitor system data quality

• Creating ticket depending of what is found in the data quality checks
• Weekly ticket calls with Data Quality Team (DQ-Dashboard)

Collect enhancement requests and new functionality requirements from end users

• Proactively seek requirements for enhancements and new functionality from end-users
• Ensure such requirements are passed to appropriate Business Development Unit

Update and manage other key systems

• Ensure other key systems, as decided by department manager and business stakeholders are updated and managed. List below are examples of such key systems:

• * Align
• * Veeva Vault/Content Factory
• * Veeva Vault/LMAR-Approval
• * Teams

• Proactively suggest enhancements to supporting systems to System Owners

Participate in system and CRM data audits

• Participate and conduct system audits if required
• Ensure findings are followed up, and SOPs/ policies followed

Create reports for departments requiring system data

• Create reports for system data required by other departments like, but not limited to:

• * Regulatory/PV
• * Medical
• * Compliance/MIO

• Proactively suggest enhancements to System Owner to enable end-users to run such reports themselves

General Responsibilities

First Line Business Support Specialist shall

• Work tasks according to this job description on every system is agreed between employee and employee manager
• Suggest enhancements to systems, policies and procedures in line with the job responsibilities
• Proactively increase skills and knowledge by:

• * Participate in system release training
• * Read system related training material
• * Attend system related training

• Be available for overtime and after hours work if needed, in accordance with Bayer policy
• Be available to travel, both domestic and International, to perform job duties/trainings
• Ensure adherence to Bayer policies and procedures
• Work closely with colleagues, sharing information and knowledge
• Provide support to other teams and departments
• Review documentation and assure its correctness, in accordance with set standards
• Participate in mandatory training programs issues by Bayer
• Create, manage and follow the Development plan in order to meet increased job complexity
• Inform your Manager of potential issues and/or conflicts that might impact the daily work.
• Conform to and follow any jointly agreed revisions made to the job description
• Treat team members and colleagues with respect.

Application

For more information or if any questions about the position or the process, please contact Mathias Brorell: 070-270 28 96 or mathias.brorell@firstreserve.se. Please note that we do not accept applications through e-mail, due to GDPR. We will continuously review applications and interview, don't wait with your application!

Varaktighet, arbetstid
• -

Publiceringsdatum
2019-05-27

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2019-07-31
Klicka på denna länk för att göra din ansökan

Företag
First Reserve AB

Adress
First Reserve AB
Ekensbergsvägen 117
17141 Solna

Kontorsadress
Ekensbergsvägen 117

Jobbnummer
4816484

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First Line Business Support Specialist to Bayer

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