Director Digital Customer Engagement, Mölnlycke Health Care, Gothenburg
Maquire Group AB / Datajobb / Göteborg
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hela Sverige If you 're ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You 'll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you 'll be developing yourself in a global environment with an inspirational culture, with lots of opportunities. All the while building a successful career, with real purpose. See
www.molnlycke.com Continuing to invest in our future, we are looking to hire a Director Digital Customer Engagement who will be leading the digital and organizational transformation within the strategic IT Pillar Digital Customer Engagement. The position takes the co-responsibility with IT&DE Leadership team, Business Areas and corporate functions to ensure that Mölnlycke has industry leading solutions within customer engagement.
Reporting to the Global Director Digital Enablement, the Director Digital Customer Engagement will enable Mölnlycke to digitally engage with our customers across the customer journey, to influence attitude and buying behaviour. Enable our marketing, sales and customer care teams to work effectively with the right technologies at hand, taking decisions based upon data and insights. You will lead a global team of 30 people with three direct reporting managers and be a member of IT&DE Leadership Team.
Key Accountabilities:
Clear leadership of Digital Customer Engagement globally. Establish an organizational culture that embeds a passion for our customers and digital technology in collaboration with all functions in IT and Digital Enablement.
Purpose driven Business partner understanding the business and their requirements, challenge our approach and thinking beyond our current products and solutions to secure an effective and optimized way of working across the company - considering mid and long term.
Transforming business needs into viable digital solutions primary for our marketing, sales and customer care teams with a strong focus on force.com and web platforms.
Digital Owner of the Digital Customer Journey transformation (digital marketing, digital omnichannel) and the Sales and Customer Care business transformation.
Build a business centric visible, proactive and strong global Digital customer Engagement function. Establish a desirable employer status. Attract, retain and develop top talent.
Qualifications and experience:
We think that you have a Master's degree in Computer Science or Information Technology preferably in combination with a Business degree or MBA. You have a minimum of 10 years' experience from daily management of application centric competence on CRM platforms supporting marketing, sales & service, as well as company public websites.
We are looking for someone with strong customer focus and business understanding. You have experience from leading and managing geographical spread and multi-cultural teams. With excellent interpersonal skills you have the ability to work effectively with stakeholders and executives in complex organizations. The following experience is desired:
Solid experience as a leader enabling business transformation programs focused on digital marketing and multichannel strategy, with a proven track record of successful transformations
Solid experience from establishing strategic agendas for digital marketing transformation and connecting it into the sales process, enabled by technology
Thorough understanding of Digital Marketing with proven track record of driving multichannel strategy with technology that integrates these channels seamlessly to deliver a consistent customer experience
Technical understanding of relevant platforms & technologies in general and Salesforce or Veeva and Optimizely in particular
The ability to tailor customer experiences to their unique preferences, needs, and behaviors. This includes using digital marketing intelligence to gather insights on customer behavior, preferences, and purchase history, and using this information to personalize their experience
In this recruitment Mölnlycke cooperates with Maquire. We welcome your application with CV and cover letter no later than the 17th of January at
www.maquire.se. Please contact Anna Åkesson +46 763 38 87 96 or anna.akesson@maquire if you have any questions.
About Mölnlycke
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health, and in early 2025 our headquarters will move there. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit
www.molnlycke.com and
www.molnlycke.com/careers Ersättning Månadslön - Fast lön
Så ansöker du Sista dag att ansöka är 2024-01-17
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Arbetsgivare Maquire Group AB (org.nr 556725-8388),
https://maquire.se Jobbnummer 8384579
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