Digital Assistant Manager
Business Technology & Innovation, Connectivity / Datajobb / Göteborg
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hela Sverige Visa alla jobb hos Business Technology & Innovation, Connectivity i Göteborg It is not every day that someone launches a new car brand, but that isn't what is unusual about LYNK&CO.
We are re-defining the entire experience of buying, owning and using a car. Our fast growing team based in Gothenburg, Sweden, and Hangzhou, are reshaping mobility as we know it.
We are currently expanding to provide the capability for our global market entry and your contribution may be key to our success. If you share the passion for creating amazing customer experience, have an open mindset, thrive on innovative ways of working and want to be part of a global, diverse and agile team, you sound like you might be our next colleague.
The following position, based in Gothenburg, is currently open for application:
Digital Assistant Manager
Lynk & Co is seeking an experienced Service Manager, Digital Assistant - a critical role to support the launch of Lynk & Co in Europe.
As Service Manager you will be responsible for setting the overall strategy and execute the roadmap for a cross-channel Digital assistant service (in-car and other digital touchpoints). The digital assistant will be key for controlling in-car functions, responding to customer queries as well as taking pro-active measures based on customer needs, habits etc. As Service Manager you will play an integral role in merging business and customer needs with latest technology within the Digital assistant & AI domain. You will be working closely with business owners and solution architects ensuring a secure, reliable and customer oriented experience in multiple channels. With Lynk & Co you are given the opportunity to work with a team of passionate Lynk & Co:ers enabling Lynk & Co connected services with the potential to change mobility forever.
You will report to the Connectivity Director within Lynk & Co.
You are a team player who thrive in a fast-paced, continuously changing, co:spirit environment. As a person you have a strategic mindset coupled with a doer mentality, and an ability to quickly translate customer needs into product and service opportunities. This you combine with a passion for business innovation through a modern technology stack perspective, and an ability to inspire actions - to challenge and foster creativity and innovation as well as driving continuous improvements.
The position is based in Gothenburg Sweden at Lynk & Co, but will require frequent travel (mainly Europe but also to Geely HQ, Hangzhou China).
Responsibilities and tasks
- Develop strategy and execute roadmap for Digital assistant service based on understanding of business direction, customer needs and technology possibilities.
- Define key use cases and coordinate backlog / roadmap of new features and functions within digital assistant services domain.
- Communicate and anchoring strategy and roadmap to internal and external stakeholders
- Identify, monitor and follow-up on key requirements across planning, development, testing and operational phases.
- Develop core life-cycle management processes for Digital assistant services jointly with platform and operations owners.
- Develop, monitor and evaluate key metrics and analytics to continuously track uptake/usage of Digital Assistant to continuously improve technical and customer/business performance.
- Existing partner management and business development on a continuous basis.
Profile and Background
- 3+ years product management in connected car services domain.
- Significant experience within digital assistant and AI technologies
- Significant experience in customer experience driven digital services development
- Ability to quickly translate customer needs into product and service opportunities.
- Strong commercial outlook and an entrepreneurial approach to business development
- A truly customer experience driven mind-set
- Excellent communication skills.
- Cultural awareness, global/international experience
- Fluency in English - both oral and written
- Ability to travel
What we offer
We are a rapidly expanding global car brand. We offer a culture of personal development and role growth. You will have the pleasure of working in a fast-paced environment with a team that punches considerably above its weight. We look for collaborators. Original thinkers. People who value being open, personal and challenging. People who think (like we do) that imagination is as important as expertise and value instinct and insight as much as experience. If that sounds like you, we want to hear from you.
Varaktighet, arbetstid
100%. Tillträde: As soon as possible tillsvidareanställning
Publiceringsdatum2018-07-12ErsättningMonthly salary
Så ansöker duSista dag att ansöka är 2018-08-08
Ange följande referens när du ansöker: 2018/20
Klicka på denna länk för att göra din ansökanKontaktRobert Brunbäck, Director Connectivity +46 729 888 417
FöretagBusiness Technology & Innovation, Connectivity
AdressBusiness Technology & Innovation, Connectivity
Theres Svenssons gata 7
41755 Göteborg
KontorsadressTheres Svenssons gata 7
Jobbnummer 4249621
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