Customer Support Manager
Toca Boca AB / Chefsjobb / Stockholm
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hela Sverige Visa alla jobb hos Toca Boca AB i Stockholm Toca Boca captures the spirit of play. We create digital toys and everyday products that are filled with fun and silliness that kids from any corner of the world can instantly relate to. Everything is designed from their perspective. We celebrate the diversity and quirkiness of their world and give them the freedom to play in ways that only they can dream up.
Role description:
The Customer Support Manager is someone who is highly motivated to help our current and future customers have the best experience in both using our apps and the customer service they receive from us. This role requires someone who has a desire to engage with customers on a daily basis, as well as help build up our customer support function as our customer base grows. We're looking for someone who has experience in supporting consumer customers who use digital products, and any experience in working supporting app store products is highly desirable.
Key responsibilities:
The Customer Support Manager will be the first point of contact for customers who need support in using Toca Boca apps, but will also assist with any company related enquiries that are directed to customer support. He/she will represent Toca Boca will develop a strong understanding of how our products work and will be the bridge between our customers and our product and marketing teams. At all points of contact our Customer Support Manager will talk to our customers using the Toca Boca tone of voice.
This role includes but is not limited to the following key responsibilities:
First line support for all enquiries directed to Toca Boca customer support
Management of a helpdesk ticketing system
Development and implementation of service level agreements
Management and tracking of refund requests
Communication of key issues to product and marketing teams
Management of app stores review responses
Communication of fan feedback and recommendations to product teams
Track fan feedback, ideas and recommendations and share with product teams to feed into product roadmaps.
Requirements:
Degree level education or equivalent experience (3+ years in a similar role)
Knowledge of helpdesk CRM systems (Helpshift, Zendesk or similar)
Demonstrable communication skills (excellent written English)
Problem solving capabilities
Attention to detail and accuracy
This position is full time and based in our Stockholm office. We apply 6 months probationary employment.
To apply please provide us with your resume/cv, including a little background on what excites you about working at Toca Boca. We review applications continuously and wish to fill the position as soon as possible.
Publiceringsdatum2019-10-29Så ansöker duSista dag att ansöka är 2019-11-19
Klicka på denna länk för att göra din ansökanAdressToca Boca AB
Lumaparksvägen 9
12031 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Toca Boca AB (org.nr 556870-3721)
Lumaparksvägen 9 (
visa karta)
120 31 STOCKHOLM
Jobbnummer 4892573
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