Customer Support Engineer - Wideband Cdma
Ericsson AB / Supportteknikerjobb / Sundbyberg
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PDU 2G/3G Release and Support, Customer Support is providing Global Product Specialist Support. We work towards ensuring customer satisfaction with Ericsson's WRAN through our compliance with agreed turnaround times for both Trouble Reports, Customer Service Requests and Fault Reproduction. The organization is located in Kista and is as a part of the Global Engineering organization. We practice an agile way of working with self-directed teams driving high performance and innovations. When requested we also provide on-site support for markets around the world and participate in selected R&D activities, especially the First Office Application customers and Continuous Deployment markets.
Responsibilities:
• Participate in team for Customer Support Request (CSR) and Trouble Report (TR) Handling
• Participating in Fault Reproduction activities
• Participation in on-site support during First Office Application (FOA) and Task force activities
• Perform and present results from Route Cause Analysis of customer technical issues
• Participation in Emergency Recovery Rota (24/7/365)
Key Qualifications:
• Bachelor of Science or Master of Science or equivalent
• Deep technical knowledge of WCDMA RAN product portfolio (3+ years of experience in WCDMA RAN area)
• Experiences from support services.
• Proven ability to professionally represent Ericsson in customer environment
• Proven ability to work and to make decisions independently
• Proven ability to describe technical issues in clear and understandable manner
• Willingness to travel internationally
• Innovation and Continuous improvement skill
• Knowledge Sharing & Collaboration Skills
• Excellent Communication Skills
• Coaching & Mentoring Skill
• Fluency in English, Swedish is an advantage
Additional Requirements:
As a person you need to be very customer and goal oriented, a good team player, with strong will and drive to continuously develop your own competence.
As member of the unit you are also expected to share your knowledge to all members of our multicultural team and contribute actively to continuously improve our ways of working and secure the best in class support towards our customers.
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.
Publiceringsdatum2017-10-20Så ansöker duSista dag att ansöka är 2017-11-03
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3758974
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